Courtesy Clerk/Grocery Bagger

The Kroger Co.•Evans, GA

10d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customer groceries, helps customers with merchandise and loading bags into their cars, maintains shelves and store cleanliness, returns merchandise and gathers carts, and supports customers with product questions, grocery specials, and price checks. The role also includes handling seasonal merchandise, following food safety and safety procedures, inspecting equipment, and complying with applicable laws and company guidelines. The position requires cooperative, customer-focused behavior in a fast-paced environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety programs and procedures; identify unsafe conditions, accidents, or issues and notify store management.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, and manage conflict reasonably and cooperatively.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct-interaction support and assistance to minors, individuals with special needs, and older adults.