Courtesy Clerk/Grocery Bagger

The Kroger Co.•Greenwood, IN

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include bagging groceries carefully, assisting customers with checkout and loading purchases, maintaining store and parking-lot cleanliness, returning merchandise and carts, supporting shelf conditioning and seasonal displays, and helping customers and cashiers locate products or check prices. The associate also follows food-safety and other applicable guidelines, reports safety hazards and equipment issues, and provides courteous assistance to customers, including minors, people with special needs, and older adults. Applicants must be able to perform the essential functions with or without reasonable accommodation. Applications are accepted continuously; applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout and offer to help load bags into customers’ cars.
Perform basic shelf conditioning and inform customers about grocery specials.
Return merchandise to store shelves and gather carts, returning them to designated areas.
Clean spills; collect and pick up trash inside the store and in the parking lot; and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Adhere to food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
Comply with local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and follow directions or seek assistance when needed.
Handle customer and business information honestly and with integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.