Courtesy Clerk/Grocery Bagger

The Kroger Co. • Klein, TX

3d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The associate bags groceries carefully, assists customers with checkout and loading purchases into their vehicles, maintains shelves and store cleanliness, returns merchandise, gathers shopping carts, and supports customers and cashiers with product questions, store navigation, and price checks. The role also handles seasonal merchandise, follows food-safety and safety procedures, inspects equipment, and reports unsafe conditions or repair needs.

The position requires customer-service and communication skills, the ability to work cooperatively in a fast-paced and sometimes stressful environment, and the ability to manage conflict reasonably and cooperatively. Retail experience is preferred but not required. The associate must be able to perform the essential functions with or without reasonable accommodation.

Requirements

• Customer-service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming to place at least five items in each bag while avoiding damage to merchandise.
• Follow best practices when bagging items in reusable, plastic, and paper bags.
• Help remove customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers of grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean all areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
• Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
• Act honestly and with integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over a career through the Continuing Education program.
• Training programs and diverse career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed