Courtesy Clerk/Grocery Bagger

Kroger • Clarksburg, WV

4d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. It includes bagging groceries carefully, assisting customers with merchandise and car loading, maintaining store and parking lot cleanliness, and supporting store operations and customer needs.

Requirements

• Customer service skills.
• Effective communication skills.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag groceries at checkout, aiming for at least five items per bag while preventing damage to merchandise.
• Follow best practices when bagging items in reusable, plastic, and paper bags.
• Help remove customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean all areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Learn the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food safety regulations and guidelines.
• Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items requiring repair.
• Help customers feel welcome, important, and appreciated by answering questions about products in the department and throughout the store.
• Follow local, state, and federal laws, as well as company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably, cooperatively, and without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide direct support and assistance to minors, individuals with special needs, and older adults.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed