Courtesy Clerk/Grocery Bagger

The Kroger Co.•Jackson, WY

26d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The associate bags groceries, assists customers at checkout and with loading purchases into their vehicles, maintains shelves and store areas, returns merchandise, gathers carts, and helps customers find products and learn about grocery specials. The role also supports store safety, food safety, equipment maintenance, and compliance with applicable laws and company guidelines. Applicants must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming to place at least five items in each bag without damaging items and following best practices for reusable, plastic, and paper bags.
Assist with removing merchandise from the bottom of customers’ carts for checkout and offer to help load bags into customers’ vehicles.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials, answer questions about products, help locate products, and conduct price checks for cashiers.
Gather carts and return them to designated areas.
Clean spills, collect and pick up trash, and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict reasonably and cooperatively, and seek assistance when needed to resolve issues.
Handle customer and business information with honesty and integrity.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.