Courtesy Clerk/Grocery Bagger

The Kroger Co.•Mount Morris, MI

About The Position

Create an outstanding customer experience through exceptional service, and establish and maintain a safe, clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags customers' groceries, assists with checkout and loading purchases into vehicles, returns merchandise to shelves, gathers and returns shopping carts, and helps maintain clean and orderly areas inside and outside the store. The role also involves answering customer questions, informing customers about grocery specials, conducting price checks, handling seasonal merchandise, and following safety, food-safety, maintenance, legal, and company guidelines. The associate must work cooperatively in a fast-paced environment and support customers including minors, people with special needs, and older adults.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to items.
Follow best practices for bagging items in reusable, plastic, and paper bags.
Assist with removing customers' merchandise from the bottom of the bascart at checkout.
Offer to help customers load bags into their vehicles.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws, as well as company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.