Courtesy Clerk/Grocery Bagger

The Kroger Co. • Columbus, OH

8d

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Responsibilities include bagging groceries carefully, assisting customers with merchandise and loading bags into vehicles, maintaining store and parking-lot cleanliness, returning merchandise and carts, supporting basic shelf conditioning and seasonal displays, helping customers locate products, and reinforcing safety and food-safety practices. The associate also answers customer questions, follows directions and company guidelines, and works cooperatively in a fast-paced environment. The essential functions must be performed with or without reasonable accommodation.

The position requires customer-service and effective communication skills. Retail experience is preferred but not necessary. Kroger describes this as an opportunity within its family of companies and notes that it continuously accepts applications, reviewing submissions as positions become available.

Kroger offers benefits to support associate well-being, with availability and eligibility dependent on applicable plans, bargaining agreements, and service. Listed offerings include healthcare coverage, flexible scheduling, paid time off, holiday and sick pay, an Employee Assistance Program, financial tools and coaching, associate discounts, tuition reimbursement, training programs, and career pathways.

Requirements

• Customer-service skills.
• Effective communication skills.
• Ability to work cooperatively in a fast-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Ability to act honestly and with integrity when handling customer and business information.
• Ability to follow directions and seek assistance when necessary.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

• Retail experience is preferred but not necessary.

Responsibilities

• Bag customer groceries at checkout, aiming to place at least five items in each bag while preventing damage.
• Follow best practices when bagging items in reusable, plastic, and paper bags.
• Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
• Offer to help customers load bags into their cars.
• Perform basic shelf conditioning.
• Inform customers about grocery specials.
• Return merchandise to store shelves.
• Gather bascarts and return them to designated areas.
• Clean spills and collect and pick up trash inside the store and in the parking lot.
• Clean areas inside and outside the store.
• Handle and assemble seasonal merchandise.
• Understand the store layout, locate products, and conduct price checks for cashiers.
• Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
• Follow food-safety regulations and guidelines.
• Inspect equipment for preventive maintenance and notify the appropriate department or store manager about items needing repair.
• Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
• Adhere to local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflict reasonably and cooperatively, without confrontation.
• Handle customer and business information honestly and with integrity.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed