Courtesy Clerk/Grocery Bagger

The Kroger Co.•North Richland Hills, TX

About The Position

The Courtesy Clerk/Grocery Bagger provides exceptional customer service while helping maintain a safe, clean, and welcoming store environment. The role includes bagging groceries carefully, assisting customers with their merchandise and vehicle loading, maintaining shelves and store areas, returning carts and merchandise, and supporting checkout operations. The associate is expected to demonstrate respect, honesty, integrity, inclusion, and safety; comply with food safety rules, laws, and company guidelines; and work cooperatively in a fast-paced environment. The position must be performed with or without reasonable accommodation. Applications are accepted continuously, and applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag without damaging items and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart and offer to load bags into customers’ cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves and gather bascarts, returning them to designated areas.
Clean spills, collect and pick up trash, and clean areas inside and outside the store, including the parking lot.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, and seek assistance when needed.
Handle customer and business information with honesty and integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.