Courtesy Clerk/Grocery Bagger

Kroger•Fruita, AZ

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position supports customers at checkout by bagging groceries carefully, assisting with merchandise in the bottom of the bascart, and offering help loading bags into customers’ cars. It also involves basic shelf conditioning, informing customers about grocery specials, returning merchandise to shelves, gathering and returning bascarts, cleaning inside and outside the store, handling seasonal merchandise, locating products, and conducting price checks. The associate reinforces safety programs, follows food safety regulations and company guidelines, and inspects equipment for maintenance needs. They help customers feel welcome by answering questions about products, follow directions and seek assistance as needed, work cooperatively in a fast-paced environment, manage conflict constructively, and provide support to minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving to place at least five items in each bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist in removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by complying with safety procedures and notifying store management about unsafe conditions, accidents, or issues.
Adhere to food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager about items needing repair.
Answer customer questions about products sold in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.