Courtesy Clerk/Grocery Bagger

The Kroger Co.•Lansing, MI

26d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return, while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with their merchandise and loading bags into their cars, and supports store upkeep by conditioning shelves, returning merchandise, gathering carts, and cleaning inside and outside the store. The role also assists customers with product questions and price checks, informs them of grocery specials, handles seasonal merchandise, and follows safety, food safety, maintenance, legal, and company guidelines. The position requires cooperative work in a fast-paced environment, constructive conflict management, honesty, following directions, and providing assistance to minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted for roles like this. The team reviews submissions and contacts applicants if a position becomes available that aligns with their qualifications and organizational priorities.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist customers with removing merchandise from the bottom of their carts and offer to load bags into their cars.
Perform basic shelf conditioning and return merchandise to store shelves.
Inform customers of grocery specials.
Gather shopping carts and return them to designated areas.
Clean spills; collect and pick up trash inside the store and in the parking lot; and clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of items needing repair.
Welcome customers, answer questions about products in the department and throughout the store, and help customers feel appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; and seek assistance when necessary to resolve customer and business issues.
Handle customer and business information honestly and with integrity.
Provide direct support and assistance to minors, individuals with special needs, and older adults.