Courtesy Clerk/Grocery Bagger

The Kroger Co.•Waterville, OH

7d•$13 - $14

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. Duties include bagging groceries carefully, assisting customers with merchandise and loading groceries into their cars, maintaining store and parking-lot cleanliness, returning merchandise and carts, supporting shelf conditioning and seasonal displays, and helping customers and cashiers locate products and check prices. The position also requires following safety, food-safety, legal, and company guidelines; identifying and reporting hazards or equipment needing repair; and working cooperatively in a fast-paced environment. Applicants must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, striving to place at least five items in each bag while preventing damage.
Follow best practices when packing reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and nonconfrontationally.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.