Courtesy Clerk/Grocery Bagger
About The Position
The Courtesy Clerk/Grocery Bagger helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The associate bags groceries, assists customers with merchandise and loading bags, performs basic shelf conditioning, returns merchandise, gathers carts, cleans store and parking-lot areas, and supports seasonal merchandise handling. The position also involves helping customers find products, sharing information about grocery specials, and conducting price checks for cashiers. Associates follow safety and food-safety requirements, inspect equipment and report repair needs, comply with applicable laws and company guidelines, and work cooperatively in a fast-paced environment. They are expected to manage conflict appropriately, protect customer and business information, follow directions, seek assistance when needed, and support minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.
Requirements
- Customer service skills.
- Effective communication skills.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Ability to perform the essential functions of the position with or without reasonable accommodation.
Nice To Haves
- Retail experience is preferred but not necessary.
Responsibilities
- Bag groceries at checkout, aiming to bag at least five items while preventing damage and following best practices for reusable, plastic, and paper bags.
- Assist with removing customers’ merchandise from the bottom of the bascart at checkout.
- Offer to help customers load bags into their cars.
- Perform basic shelf conditioning.
- Inform customers of grocery specials.
- Return merchandise to store shelves.
- Gather bascarts and return them to designated areas.
- Clean spills and collect and pick up trash inside the store and in the parking lot.
- Clean all areas inside and outside the store.
- Handle and assemble seasonal merchandise.
- Learn the store layout, help customers locate products, and conduct price checks for cashiers.
- Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
- Follow food safety regulations and guidelines.
- Inspect equipment as part of preventive maintenance and report items needing repair to the appropriate department or store manager.
- Answer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
- Comply with local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
