Courtesy Clerk/Grocery Bagger

The Kroger Co.•Douglasville, GA

About The Position

The Courtesy Clerk/Grocery Bagger creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety of others. The position involves bagging groceries carefully, assisting customers with merchandise and vehicle loading, maintaining store and parking lot cleanliness, returning merchandise and carts, and supporting basic shelf conditioning and seasonal displays. The associate also helps customers locate products, answers questions, communicates grocery specials, and conducts price checks for cashiers. The role requires compliance with safety and food-safety procedures, company guidelines, and applicable laws, along with cooperation in a fast-paced environment and appropriate support for minors, people with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict reasonably, cooperatively, and without confrontation.
Ability to act honestly and with integrity when handling customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage to merchandise.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers about grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Help customers feel welcome and appreciated by answering questions about products in the department and throughout the store.
Follow local, state, and federal laws and company guidelines.
Interact directly with and provide support and assistance to minors, individuals with special needs, and older adults.