Courtesy Clerk/Grocery Bagger

The Kroger Co.•Port Huron, MI

About The Position

The Courtesy Clerk/Grocery Bagger helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The associate demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The role includes bagging groceries carefully, assisting customers with their purchases and vehicles, maintaining shelves and store cleanliness, returning merchandise and carts, and supporting store operations with product location and price checks. The associate follows safety and food safety practices, reports hazards or equipment needing repair, and assists customers throughout the store. The position requires cooperation in a fast-paced environment, constructive conflict management, integrity, and the ability to follow directions and seek assistance when needed.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage.
Follow best practices when bagging items in reusable, plastic, and paper bags.
Help remove customers’ merchandise from the bottom of the bascart at checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Comply with safety procedures, identify unsafe conditions, accidents, or issues, and notify store management.
Follow food safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer questions about products sold in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Adhere to local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.