Courtesy Clerk/Grocery Bagger

The Kroger Co.•West Wendover, NV

25d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, assists customers with merchandise and loading bags into their vehicles, maintains store and parking-lot cleanliness, returns merchandise to shelves, and gathers shopping carts. The role also includes basic shelf conditioning, informing customers of grocery specials, handling seasonal merchandise, helping cashiers with product locations and price checks, and supporting a welcoming customer environment. The associate follows safety, food-safety, equipment-inspection, legal, and company procedures; identifies and reports unsafe conditions or equipment needing repair; and assists customers, including minors, individuals with special needs, and older adults. Applicants must be able to perform the essential functions with or without reasonable accommodation.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while preventing damage and following best practices for reusable, plastic, and paper bags.
Assist with removing customers’ merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning and inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot; clean all areas inside and outside the store.
Handle and assemble seasonal merchandise.
Understand the store layout, locate products, and conduct price checks for cashiers.
Reinforce safety programs by following safety procedures and reporting unsafe conditions, accidents, or issues to store management.
Follow food-safety regulations and guidelines.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Answer customer questions about products in the department and throughout the store, creating a welcoming and appreciative environment.
Follow applicable local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the position’s essential functions with or without reasonable accommodation.