Courtesy Clerk/Grocery Bagger

The Kroger Co.•Howell, MI

27d

About The Position

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. The Courtesy Clerk/Grocery Bagger bags groceries at checkout, helps customers with merchandise and loading bags into their cars, and supports store cleanliness, safety, and customer service. The role also includes returning merchandise to shelves, gathering and returning carts, conditioning shelves, handling seasonal merchandise, informing customers of grocery specials, and helping cashiers locate products and conduct price checks. The associate follows food safety regulations, company guidelines, and applicable laws; inspects equipment and reports repair needs; identifies and reports unsafe conditions; and assists customers, including minors, individuals with special needs, and older adults. The role requires working cooperatively in a fast-paced and sometimes stressful environment, managing conflict constructively, acting with honesty and integrity, and following directions or seeking help to resolve issues. Essential functions must be performed with or without reasonable accommodation. Applications are continuously accepted, and applicants may be contacted if a suitable position becomes available.

Requirements

Customer service skills.
Effective communication skills.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Bag groceries at checkout, aiming for at least five items per bag while ensuring items are not damaged.
Use appropriate bagging practices for reusable, plastic, and paper bags.
Help remove customers' merchandise from the bottom of the bascart for checkout.
Offer to help customers load bags into their cars.
Perform basic shelf conditioning.
Inform customers of grocery specials.
Return merchandise to store shelves.
Gather bascarts and return them to designated areas.
Clean spills and collect and pick up trash inside the store and in the parking lot.
Clean areas inside and outside the store.
Handle and assemble seasonal merchandise.
Learn the store layout, locate products, and conduct price checks for cashiers.
Follow safety procedures and report unsafe conditions, accidents, or issues to store management.
Follow food safety regulations and guidelines.
Inspect equipment as preventive maintenance and report items needing repair to the appropriate department or store manager.
Answer customer questions about products in the department and throughout the store, helping customers feel welcome, important, and appreciated.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and in a nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.