Court Operations Associate, Family Division, St. Louis County, Virginia
About The Position
The Sixth Judicial District seeks a full-time Court Operations Associate for St. Louis County Court Administration in Virginia, Minnesota. The position is anticipated to work with family cases, although assignment to a case type will be determined based on business need. The role processes cases and assists court customers and justice partners to support equal access and fair, timely resolution of cases and controversies. Court Operations Associates work independently and as part of a team, using judgment and available resources to perform administrative assignments. The work calls for strong customer service, attention to detail, and technological skills suited to an electronic environment. Duties may focus on a specific area of case processing or include advanced clerical functions across multiple case types. The role requires applying judgment and interpreting policies and procedures based on training and experience. Work is performed primarily in an office or courtroom, with frequent public contact. The position is based at St. Louis County Court Administration and may be performed in a hybrid arrangement combining remote and in-person work. Remote work requires reliable internet access. Typical hours are 8:00 a.m. to 4:30 p.m., Monday through Friday. The position is non-exempt under the Fair Labor Standards Act and is represented by AFSCME.
Requirements
- High school diploma or equivalent.
- At least one year of relevant job experience, which may include customer service, administrative, office, or clerical work.
- Ability to learn court rules, state statutes, case processing, and the policies and procedures of the assigned area.
- Knowledge of basic math.
- Ability to navigate difficult situations and resolve conflict respectfully and courteously.
- Ability to effectively support court users with limited experience in the judicial system.
- Ability to provide exceptional customer service under pressure in a high-volume, fast-paced environment.
- Skill operating a personal computer, including an electronic case management system and related applications and equipment.
- Ability to handle sensitive and confidential information appropriately and in compliance with court rules, policies, and statutes.
- Effective oral and written communication skills.
- Organization, attention to detail, and analytical ability.
Nice To Haves
- Certificate or degree in a related field.
- Considerable knowledge of court procedures, policies, and records management.
- Experience working with the court's electronic case processing system.
Responsibilities
- Perform court operations work, potentially with responsibility for a specific area of court case processing.
- Perform advanced clerical functions across multiple case types.
- Assist attorneys, parties, self-represented litigants, judges, and the public by responding to questions in person, by phone, by mail, or electronically.
- Provide courtroom support in collaboration with judges, court reporters, and other justice partners.
- Review, enter, record, and update case information using an electronic case processing system and related applications and equipment.
- Schedule and maintain court calendars.
- Receive, process, and receipt payments due to the court.
- Attend court and assist by calling cases, taking notes, and handling courtroom documents.
- May perform Electronic Recording Equipment Operator duties, including recording and monitoring court proceedings.
Benefits
- Eligible employees may receive health and wellness benefits, including health insurance.
- Enhanced fertility benefits.
- Short- and long-term disability benefits.
- Pension.
- Paid parental leave.
- Tuition reimbursement.
- Potential eligibility for the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
