Course Materials Campus Lead

Follett Higher Education•Charlotte, IA

3d•Onsite

About The Position

The Course Materials Campus Lead administers the operations of a single in-store course materials department, supports team member activities, and provides hands-on technical and functional guidance to help achieve financial and marketing objectives. The role collects, edits, and oversees course materials orders to ensure materials are available accurately and on time, and regularly interfaces with faculty, students, and publishers on adoptions, selection, and buyback. The position requires intermediate to strong knowledge of Follett systems and strategies, the course materials industry, and its competitive landscape. The lead executes initiatives, supports profitable sales and expense control, carries out company programs, ensures compliance with policies and procedures, and partners with support teams to escalate and resolve issues. The role consistently demonstrates Follett Values and Strategic Core Competencies and maintains availability that meets business needs.

Requirements

Associate's degree or equivalent.
Computer literacy and general computer skills.
Strong verbal and written communication skills.
Ability to work a flexible schedule, including evening and weekend hours.
Ability to consistently walk and stand, lift 25–50 pounds, and move merchandise using proper equipment.
Ability to travel minimally, less than 10%.

Nice To Haves

Three to five years of previous textbook experience handling progressively more complex functions.
One to three years of retail supervisory experience.
Previous supervisory or management experience in the book or retail industry.

Responsibilities

Support department team members by assigning and evaluating work according to direction and strategy, and participate in interviewing, hiring, and training new team members, mainly seasonal staff.
Collaborate on staffing expectations, develop staff, identify talent for the talent pipeline, and provide limited seasonal supervision as needed.
Partner with the store manager to plan the department work calendar and enforce policies related to specific tasks and activities.
Help create and maintain a solutions-focused, hassle-free customer service culture; assist customers and guide team members on new, used, rental, and digital course material decisions.
Oversee special-order functions with the store manager and resolve service or product concerns raised by faculty, staff, and students.
Work with store and course materials leadership to engage faculty, department chairs, deans, and administrators on course materials issues, resolve escalated issues, and contribute to strategy and goal development.
Analyze buyback trends, enrollment figures, adoption forms, and other information to determine order quantities, manage textbook disposition, and support effective inventory management.
Collect and oversee course materials data for orders, inventory, and market share; make recommendations for leadership approval and recommend actions to improve competitive position.
Partner with the store manager or CM Market teams to develop business improvements that increase sell-through and market share.
Monitor quantities and book condition during buyback and rental check-in to ensure items meet saleable criteria.
Source course materials from students, wholesalers, distributors, and publishers; contact publishers, faculty, and Follett partners to ensure customers have a full range of course material options.
Respond to inquiries about orders and inventory levels in accordance with direction and strategy from store and course materials leadership.
As needed, stock shelves, pull merchandise for return, verify shipments against packing lists, and prepare merchandise for shipping to customers or publishers.
Oversee invoicing, packing, and shipping to ensure accuracy and timeliness, following CM Market Management direction and strategy.
Collect course materials information from school faculty and administration; partner with the store manager to calculate quantities needed for the school term.
Edit faculty adoptions for accuracy and follow up on missing or late adoptions.
Enter course materials information into a computer for inventory analysis and purchasing purposes.
Coordinate sales promotion activities, develop and implement advertising strategies, and prepare textbooks and other products for merchandise display.
Perform other related duties as assigned.