Course Materials Campus Lead

Follett Corporation•Charlotte, NC

2d•Onsite

About The Position

The Course Materials Campus Lead administers the operations of a single in-store course materials department, supports team member activities, and provides hands-on technical and functional guidance to help meet financial and marketing objectives. The role collects, edits, and oversees course materials orders to ensure materials are available accurately and on time, and regularly works with faculty, students, and publishers on adoptions, selections, and buyback. The position requires intermediate to strong knowledge of Follett systems and strategies, the course materials industry, and the competitive landscape. The lead executes company initiatives, helps drive profitable sales and control expenses, ensures compliance with company policies, and partners with support teams to resolve issues. The role consistently demonstrates Follett Values and Strategic Core Competencies, and maintains availability that meets business needs.

Requirements

Associate's degree or equivalent.
Computer literacy and general computer skills.
Strong verbal and written communication skills.
Willingness to work a flexible schedule, including evening and weekend hours.
Able to consistently walk and stand, lift 25–50 pounds, and move merchandise using proper equipment.

Nice To Haves

Three to five years of previous textbook experience handling progressively more complex functions.
One to three years of retail supervisory experience.
Previous supervisory or management experience in the book or retail industry.

Responsibilities

Support department team members by assigning and evaluating work, participating in seasonal interviewing, hiring, and training, collaborating on staffing expectations, developing staff, and identifying talent for the talent pipeline; limited seasonal supervision may be required.
Partner with the store manager to plan the department work calendar and enforce policies related to department tasks and activities.
Help create and maintain a customer service culture focused on solutions-based selling and an exceptional customer experience.
Assist customers and guide department team members on course materials purchasing options, including new, used, rental, and digital materials.
Oversee special-order functions with the store manager and resolve service or product concerns raised by faculty, staff, and students.
Work with store and course materials leadership to engage faculty, department chairs, deans, and administrators on course materials issues and resolve escalated concerns; contribute to department or store strategy and goal development.
Analyze buyback trends, enrollment figures, adoption forms, and other information to determine order quantities and manage textbook disposition and inventory.
Collect and oversee course materials data for orders, inventory, and market share; make recommendations for leadership approval and to improve competitive position.
Partner with the store manager or CM Market teams to develop strategies that improve sell-through and market share.
Monitor quantities and book condition during buyback and rental check-in to ensure materials meet saleable criteria.
Source course materials from students, wholesalers, distributors, and publishers, and contact publishers, faculty, and Follett partners to provide customers with a full range of options.
Respond to inquiries about orders and inventory levels, following direction and strategy from store and course materials leadership.
May stock course materials, pull merchandise for return, verify shipments against packing lists, and prepare merchandise for shipment to customers or publishers.
Oversee invoicing, packing, and shipping to ensure accuracy and timeliness, following direction from CM Market Management teams.
Collect course materials information from school faculty and administration and, with the store manager, calculate quantities needed for the school term.
Edit faculty adoptions for accuracy and follow up on missing or late adoptions.
Enter course materials information into a computer for inventory analysis and purchasing.
Coordinate sales promotion activities, develop and implement advertising strategies, and prepare textbooks and other products for display.
Perform other related duties as assigned.