Course Coordinator

Amentum•San Antonio, TX

23h•$85,000 - $135,000•Hybrid

About The Position

Amentum is seeking a Course Coordinator in San Antonio, TX, to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative multidisciplinary Team delivering highly sophisticated, technical, hands-on training solutions to meet the mission and time-critical needs of our customers. The courses being supported are active from 0800-1700 M-F. Contract core hours are 1000-1400.

Requirements

Excellent speaking, presentation, reading comprehension, and writing skills.
Detail-oriented.
Able to effectively collaborate with other members of the team.
Able to prioritize tasks under strict deadlines.
Able to interface with individuals at all levels of the organization both verbally and in writing.
Well-organized with the ability to coordinate and prioritize multiple tasks simultaneously.
Works well under pressure to meet deadline requirements.
Able to work a 40-hour workweek, normally Monday through Friday.
Available to work overtime during critical peaks and available to meet last minute requests for overtime should the situation occur.
Able to create and edit all required course reports (to include daily, weekly, monthly, end-of-course, course readiness, progress, exam, and final reports).
Use multiple word processing and presentation tools such as MS Word, MS Excel, and PowerPoint, etc.
Able to roster students to new courses and set up required student accesses.
Monitor student progress: Document, track, analyze and create reports as required by the COR.
Maintain detailed administrative records of student data.
Proctor high-stakes exams to ensure exam and student integrity.
Collaborate with multiple team members as applicable to ensure accuracy of learning content and address student-specific issues.
Bachelor's degree in education, English, Communications, a technical discipline, or a directly related field plus two (2) years of relevant experience. In lieu of a Bachelor’s degree, an additional 4 years of work experience (for a total of six (6) years of experience) can be substituted for the degree requirement.
2 years of experience working in the analysis, design, development, implementation/delivery, and/or evaluation of training OR 3 years of experience working in an administrative support role.

Nice To Haves

Military experience is desired.
Experience with Confluence and Jira is desired.

Responsibilities

Assists students with any administrative questions or issues they may have.
Proctors high-stakes exams.
Serves as a liaison between the students, staff, and the customer.
Creates daily, weekly, monthly, end-of-course, and on the spot reports for the customer.
Acts as the Subject Matter Expert (SME) on the student experience, which includes addressing student concerns, tracking student progress, analyzing student data, monitoring high-stakes exams to ensure exam and student integrity, and updating and maintaining course-related documentation.
Provides administrative support to students taking an independent learning, web-based cyber training.
Provides feedback for developing and updating course content, exercises, exams, resources, and other documentation as needed.
Provides first-line non-technical support for students attending locally and at remote sites.
Creates and edits all required course reports (to include daily, weekly, monthly, end-of-course, course readiness, progress, exam, and final reports).
Rosters students to new courses and sets up required student accesses.
Monitors student progress: Documents, tracks, analyzes and creates reports as required by the COR.
Maintains detailed administrative records of student data.
Proctors high-stakes exams to ensure exam and student integrity.
Collaborates with multiple team members as applicable to ensure accuracy of learning content and address student-specific issues.
Enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment.
Completes all training requirements and fulfills all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.
Conforms to the Amentum Quality Policy and carries out job activities in compliance with applicable Amentum Quality System documents and customer contracts.
Reads and understands his/her Quality Management and Customer Satisfaction responsibilities.
Reads, understands and implements the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.