Course Coordinator

Amentum•Augusta, GA

1d•$85,000 - $135,000•Hybrid

About The Position

If you want to be part of a dynamic Team supporting engaging and cutting-edge training solutions, this is the place for you! Amentum is currently seeking a Course Coordinator in Augusta, GA, to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative multidisciplinary Team delivering highly sophisticated, technical, hands-on training solutions to meet the mission and time-critical needs of our customers. The courses being supported are active from 0800-1700 M-F. Contract core hours are 1000-1400. The Course Coordinator assists students with any administrative questions or issues they may have, proctors high-stakes exams, and is a liaison between the students, staff, and the customer. The Course Coordinator creates daily, weekly, monthly, end-of-course, and on the spot reports for the customer. The Course Coordinator is the Subject Matter Expert (SME) on the student experience, which includes, but is not limited to: addressing student concerns, tracking student progress, analyzing student data, monitoring high-stakes exams to ensure exam and student integrity and updating and maintaining course-related documentation. The Course Coordinator provides administrative support to students taking an independent learning, web-based cyber training. This includes providing feedback for developing and updating course content, exercises, exams, resources, and other documentation as needed. A qualified candidate must possess excellent speaking, presentation, reading comprehension, and writing skills. A qualified candidate must be detail oriented and able to effectively collaborate with other members of the team and prioritize tasks under strict deadlines. Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Attendance is always critical. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. There may be an option for some limited telework.

Requirements

Excellent speaking, presentation, reading comprehension, and writing skills
Detail oriented
Able to effectively collaborate with other members of the team
Prioritize tasks under strict deadlines
Able to interface with individuals at all levels of the organization both verbally and in writing
Well-organized with the ability to coordinate and prioritize multiple tasks simultaneously
Work well under pressure to meet deadline requirements
Able to work a 40-hour workweek, normally Monday through Friday
Available to work overtime during critical peaks
Available to meet last minute requests for overtime should the situation occur
Use multiple word processing and presentation tools such as MS Word, MS Excel, and PowerPoint, etc.

Nice To Haves

Military experience is desired
Experience with Confluence and Jira is desired

Responsibilities

Provide first-line non-technical support for students attending locally and at remote sites
Create and edit all required course reports (to include daily, weekly, monthly, end-of-course, course readiness, progress, exam, and final reports)
Roster students to new courses and set up required student accesses
Monitor student progress: Document, track, analyze and create reports as required by the COR
Maintain detailed administrative records of student data
Proctor high-stakes exams to ensure exam and student integrity
Collaborate with multiple team members as applicable to ensure accuracy of learning content and address student- specific issues
Assist students with any administrative questions or issues they may have
Act as a liaison between the students, staff, and the customer
Provide feedback for developing and updating course content, exercises, exams, resources, and other documentation as needed
Address student concerns
Track student progress
Analyze student data
Monitor high-stakes exams to ensure exam and student integrity
Update and maintain course-related documentation
Enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment
Complete all training requirements and fulfill all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams
Consistently provide services that meet customer expectations
Conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts
Read and understand Quality Management and Customer Satisfaction responsibilities
Read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job