Country Manager - Vietnam

Living Spaces•La Mirada, CA

About The Position

The Country Manager - Vietnam is accountable for the strategic leadership, organizational performance, and long-term development of Living Spaces’ Vietnam office. Reporting to the Vice President, Global Sourcing and Compliance, the role sets in-country direction, aligns resources with approved business plans, develops functional leaders, and represents the company with suppliers, factories, employees, government authorities, and business partners. The Country Manager leads through the Senior Manager, Operations and other functional leaders, while retaining accountability for strategy, priorities, organization design, budgets, major decisions, risk escalation, and overall in-country results. The role guides the Vietnam office’s development into a fully capable Direct Sourcing Center, with integrated product development, sourcing, merchandising, planning, quality, compliance, and studio capabilities. It oversees strategic supplier relationships, supplier development, sourcing-region diversification, product opportunities, major commercial matters, and governance for supplier compliance, product safety, quality, claims, corrective actions, social compliance, sustainability, and applicable supply-chain programs. The Country Manager works closely with U.S.-based leadership and corporate functions to align product and sourcing direction, coordinate in-country and factory operations, manage risks and resources, and support business visits and sourcing activities. The position also oversees recruitment, onboarding, employee development, and performance management in partnership with Human Resources and functional leaders. The role directly manages a team within the location.

Requirements

Five years of experience in project management and Country Manager knowledge.
Working knowledge of the Vietnam region.
Deep understanding of Vietnam’s local politics to enforce laws and regulations.
Proficiency with Microsoft Word, PowerPoint, and Excel.
Working knowledge of project management processes and software, especially budgeting, team-building, and time management.
Ability to directly manage a team within the location, delegate responsibilities, supervise direct reports, and provide guidance and motivation.
Ability to develop and execute business strategies and plans, provide strategic advice, communicate company policies and legal guidelines, and maintain relationships with shareholders, business partners, and authorities.

Nice To Haves

Bachelor’s degree (B.A. or B.S.) or equivalent from a four-year college in business administration, marketing, finance, or a related field is preferred.
Master’s degree is a plus.
Equivalent combination of education and experience will be considered.

Responsibilities

Develop and execute the Vietnam business and operating plan, aligning priorities, budgets, resources, and roadmap initiatives with Living Spaces’ strategy and approved company plans.
Drive business results, organizational capability, operational effectiveness, and progress against agreed objectives.
Lead, coach, and develop the Senior Manager, Operations and functional leaders; establish strategic direction, priorities, decision rights, accountability, and succession depth.
Intervene when material issues, unresolved cross-functional matters, delegated-authority limits, or company risks require executive direction.
Prepare and manage forecasts, budgets, and resource plans; assess staffing and capability needs and recommend investments in talent, systems, testing infrastructure, facilities, and training.
Report business performance, key risks, major initiatives, resource requirements, and roadmap progress to appropriate U.S.-based leadership.
Guide the Vietnam office’s development into a fully capable Direct Sourcing Center with integrated product development, sourcing, merchandising, planning, quality, compliance, and studio capabilities.
Develop and maintain senior relationships with strategic vendors, factories, business partners, government authorities, and other stakeholders; represent Living Spaces and strengthen its market presence and reputation.
Guide supplier development, factory diversification, capacity growth, and product opportunities across Vietnam and other approved sourcing regions.
Oversee major negotiations, commercial issues, claims, and disputes in coordination with U.S.-based leadership, delegating routine supplier follow-up and operational coordination to appropriate leaders.
Partner with Living Spaces Product Managers and U.S.-based teams to align product and sourcing direction with category plans, customer needs, product requirements, and approved priorities.
Sponsor in-country product creation capabilities, including sample review, costing, value engineering, product readiness, and launch coordination; establish cost-transparency expectations while protecting quality, safety, compliance, and design intent.
Ensure merchandising, planning, sourcing, product development, quality, and suppliers operate against aligned requirements, ownership, and escalation paths.
Review material gaps in forecasts, material readiness, factory capacity, production visibility, product quality, or launch execution and direct resolution through accountable leaders.
Establish and oversee governance and accountability for supplier compliance, product safety, quality, claims, corrective actions, social compliance, sustainability, and applicable supply-chain programs.
Ensure effective testing, validation, inspection, supplier accountability, and corrective-action processes are maintained.
Identify and manage emerging regulatory, supplier, operational, and geopolitical risks; direct mitigation within delegated authority and escalate material exposure as appropriate.
Ensure Vietnam office activities comply with applicable laws, company policies, and approved requirements, engaging qualified internal or external experts as needed.
Maintain effective coordination among in-country teams, factories, vendors, and U.S.-based corporate functions, including merchandising, planning, quality, shipping, finance, human resources, administration, and information systems.
Ensure appropriate support for business visits and sourcing activities.
Oversee recruitment, onboarding, development, and performance management of in-country employees in partnership with Human Resources and functional leaders.
Develop and execute company business strategies to attain board and shareholder goals, and provide strategic advice so direct reports have an accurate view of the market and the company’s future.
Prepare and implement comprehensive business plans; communicate company policies and legal guidelines throughout the company and ensure they are followed.
Maintain trusted relationships with shareholders, business partners, and authorities; delegate responsibilities and supervise direct reports, providing guidance and motivation to support performance.

Benefits

Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full- and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.
Team bonus based on specific goals and KPIs for Retail, Guest Services, and Distribution Center team members.