Counter Sales

ARNOLD LUMBER CO INC•Bristol, RI

11d

About The Position

Arnold Lumber Company is seeking a Counter Salesperson for its Bristol location. This entry-level Sales department role works as part of a team and reports to the Profit Center Manager. The position supports operational processes and procedures, serves customers at the sales counter, and helps maintain inventory, store organization, and a clean work area. The role focuses on telephone sales and walk-in traffic, assisting customers with stock products and directing them to the appropriate team member for quotes and special orders.

Requirements

Self-motivation and ability to learn independently.
Ability to read and write effectively and perform basic math.
Computer proficiency and ability to learn and use computer system updates and modifications.
Good social and verbal communication skills.
Strong customer service skills.
Excellent organizational skills.
Ability to communicate and work effectively with employees at all levels in a friendly, outgoing manner.
Ability to lift up to 50 pounds.
Ability to walk and stand for long durations during the shift, excluding breaks.
Vision sufficient for close, distance, peripheral, color, and depth differentiation.
Ability to use hands and fingers for fine manipulation.

Nice To Haves

High school diploma or GED.
One or more years of customer service or sales experience.
Entry-level knowledge of department products for promotion and sale.

Responsibilities

Staff the sales counter and greet and serve customers.
Enter orders, process sales transactions, and prepare quotes.
Stock, cycle count, and organize inventory; replenish store shelves with daily deliveries according to procedures.
Build relationships with internal customers and departments, suppliers, and external customers.
Assist customers in a friendly, courteous, and helpful manner, providing product availability through the POS system and sharing available installation information, product benefits, and literature.
Perform daily store opening, store closing, and cash drawer procedures.
Promote sales of stock products throughout the profit center and assist with telephone and walk-in sales.
Direct customers to appropriate team members for quotes and special orders.
Maintain current sales materials, catalogs, and brochures, and develop familiarity with special-order and specialty catalogs.
Refer customer complaints and concerns to management or the designated Customer Service Representative.
Keep the counter staffed and maintain inventory, housekeeping, and assigned work areas.
Learn store and company procedures for stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers.
Perform other duties as assigned.