Counter Sales

Heritage Pool Supply Group • Grand Rapids, MI

2d • Onsite

About The Position

The Counter Sales role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires multitasking across order processing, inventory accuracy, and logistics coordination to support delivery timelines. By demonstrating professionalism, honesty, and respect, the role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies’ reputation for quality and reliability.

This is an on-site, full-time position at Heritage Pool Supply in Grand Rapids, Michigan. The work combines sales-counter duties with warehouse tasks in a fast-paced, deadline-driven environment, with direct interaction with customers and colleagues. The schedule is Monday through Friday, with overtime during peak seasons. The role reports to the Branch Manager and has no direct reports.

The position operates in office and warehouse environments and involves extended standing and walking, frequent hand use for computer and order-processing tasks, clear verbal communication, and lifting up to 75 lbs., including regular or repetitive lifting of up to 50 lbs. Work may also occur in varied conditions, including warehouses and outdoor environments. Reasonable accommodations may be made in accordance with the ADA.

Requirements

• High school diploma or equivalent.
• At least 2 years of relevant work experience.
• Basic computer and internet navigation skills.
• Ability to communicate clearly and courteously in person, by phone, and by email.
• Problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Ability to meet the physical demands of the role, including lifting up to 75 lbs. and repetitive lifting of up to 50 lbs.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor toward customers and colleagues.
• Ability and willingness to work overtime as needed during peak season.
• Ability to pass a pre-employment drug test.

Nice To Haves

• Prior experience in customer service or sales, including managing customer relationships and supporting satisfaction, retention, and loyalty.
• Bilingual proficiency in English and Spanish.
• Experience with irrigation or landscaping products.
• Forklift operation experience; current forklift certification is preferred.
• Ability to drive sales outcomes and achieve personal and team goals through customer service and product knowledge.
• Understanding of landscaping materials, tools, and trends.
• Familiarity with inventory processes such as cycle counts and stock replenishment.
• Advanced skills with retail point-of-sale systems and common software applications.
• Ability to adapt to changing job requirements and manage multiple tasks in a fast-paced environment.
• Associate degree in Business Administration or a related field.
• CPR and First Aid certification.

Responsibilities

• Interact with customers by phone, email, and in person, providing courteous and professional service.
• Process customer transactions at the sales counter using the company computer system and ensure accurate order fulfillment.
• Recommend products and provide pricing information tailored to customer needs.
• Create sales orders and quotes using customer measurements to estimate material needs and project costs.
• Coordinate and schedule truck deliveries.
• Support inventory management through cycle counts, order picking, staging, replenishment, and shipping and receiving.
• Communicate customer needs and special-order material requests to management and team members.
• Maintain a clean, organized, and safe work environment.
• Collaborate with warehouse and sales team members to support efficient operations and customer service.
• Communicate effectively with management and colleagues and perform duties in alignment with company policies and objectives.
• Perform other duties as assigned.

Benefits

• Competitive weekly or bi-weekly pay
• Discretionary bonuses
• 401(k) with company match
• Employee Stock Purchase Plan
• Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Company-paid life insurance
• Company-paid short-term disability
• Optional long-term disability
• Additional life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED