Counter Sales Representative

US LBM•Houston, TX

About The Position

The Counter Sales Representative assists customers and contractors with the sales process in a retail environment. The role takes orders over the counter, answers customer questions, facilitates product selection, processes payments, and supports showroom and inventory upkeep. It may also involve assisting with yard and warehouse operations and providing location-specific services such as cutting keys, mixing paint, or cutting glass.

Requirements

High school diploma or GED required.
Commitment to excellent customer service and strong oral and written communication skills.
Professional demeanor, attention to detail, and strong observational skills.
Ability to multitask and perform basic mathematical calculations; ability to use a calculator and computers.
Knowledge of building materials, applications, related equipment, and/or the construction industry.
Good interpersonal and customer relations skills and vendor knowledge.
Ability to read and understand blueprints.
Familiarity with computers, printers, telephones, copy machines, fax machines, engineer’s scales or rulers, mechanical tools, inventory, and inventory control.
Ability to drive and walk throughout yards, plants, and offices; computer literacy with Microsoft Office products and the Trend system.
Ability to work Saturday and evening schedules as required.
A valid driver’s license and acceptable motor vehicle record may be required based on location and job responsibilities.

Nice To Haves

1–3 years of building material knowledge and sales experience preferred.

Responsibilities

Greet and interact positively with customers and answer questions about merchandise, product locations, pricing, promotions, product selection, orders, quotations, complaints, and delivery or installation scheduling; provide follow-up as needed.
Facilitate product selection for scheduled and walk-in showroom customers, using appropriate forms and processes to maintain accurate records.
Process sales through the cash register, accept approved payment methods, maintain proper cash levels, and compute and record transaction totals.
Create accurate invoices, work orders, and sales tickets; enter order and pricing data into the computer system; issue refunds or credits with manager approval when necessary.
Purchase special-order products and obtain information about product pricing, specifications, uses, and availability.
Maintain showroom appearance, organization, and physical integrity; clean and dust products and displays, maintain stock levels, and assist with physical inventory.
Bag, box, wrap, and prepare merchandise and customer packages as needed.
May assist with yard and warehouse operations, including receiving, returns, stocking, and organization.
May operate forklifts, company vehicles, and other material-handling equipment after required training and authorization and in accordance with company policies and applicable regulations.
Attend assigned training and meetings to maintain and expand knowledge of the product offering.
May provide location-specific services, including cutting keys, mixing paint, and cutting glass.
Perform other duties as assigned, comply with company policies and standards, adhere to workplace safety commitments, and complete assigned training.