Counter Sales Representative

McCann Industries•Merrillville, IN

About The Position

The Counter Sales Representative works in branch operations and reports to the Branch Manager. The role serves counter and phone customers by identifying their parts, product, or service needs, answering questions, and providing timely solutions. It also supports sales by recommending related products and informing customers about promotions. The position contributes to customer service and the branch’s day-to-day operations, including order writing, phone inquiries, inventory warehousing, and recordkeeping. The posting also describes responsibility for employee, customer, and visitor safety and well-being, as well as training new hires. The work is apportioned as 50% customer interaction, 30% operations, 10% winning culture, and 10% back office.

Requirements

Bilingual in Spanish.
At least 2 years of inside sales, retail, or related experience, or equivalent education and experience.
High school diploma or GED.
Strong sense of urgency and commitment to exceptional customer service and satisfaction.
Excellent customer relationship-building skills.
Sales and customer service skills.
Ability to manage multiple tasks at once while building strong customer relationships.
Outgoing, friendly personality.
A can-do attitude, tenacity, and willingness to go the extra mile.
Excellent verbal and written communication, interpersonal skills, professionalism, and integrity.

Nice To Haves

Familiarity with construction equipment, construction processes, and tools.
Passion for the construction industry or willingness to learn about it.
Experience at an equipment or auto dealership, big-box retailer, or warehouse.

Responsibilities

Engage with counter and phone customers to identify parts, product, and service needs, respond to questions, and provide timely, quality solutions.
Drive sales by identifying related products or add-on extensions and informing customers about product promotions.
Resolve customer problems in a way that supports customer satisfaction and compliance with company policies.
Contribute to day-to-day branch operations, including selling OEM parts, writing up orders, handling phone inquiries, warehousing inventory, and maintaining records.
Support the safety and well-being of employees, customers, and visitors.
Train new hires.