Counter Sales Representative - Kendall Electric

The Kendall Group•Grand Rapids, MI

About The Position

The Counter Sales Representative is a key member of the sales team and reports to a Manager or Supervisor. The role promotes and develops business and contributes to sales growth and profitability by providing prompt, friendly, and professional service to customers in person and over the phone. Counter Sales Representatives may also assist in the warehouse or with local deliveries. The position involves selling company products and services, helping customers identify appropriate products, providing technical assistance when needed, quoting and soliciting orders, and suggesting additional products. The representative builds positive customer relationships, supports inventory and warehouse tasks, and follows company policies and safety standards. The Kendall Group is a 100% employee-owned company and describes opportunities for learning, growth, coaching, and mentorship.

Requirements

High school diploma or GED.
Entry-level work experience; no prior experience is stated as required.
If required to drive: obtain a driver’s license with appropriate state licensing and maintain a clean driving record.
If required to drive: pass a DOT Medical Exam and obtain a 1-Year Card; the exam is paid for by The Kendall Group.
Ability to use standard office equipment, including computerized barcode scanners and printers, and standard warehouse equipment, tools, machines, and vehicles.
Basic math and reasoning skills.
Ability to multitask and prioritize work to maximize accuracy and efficiency.
Ability to work effectively with distribution center and sales teams.
Excellent oral and written communication skills and ability to communicate with all levels of the organization.
Ability to see, sit, stand, walk, talk, and hear.
Ability to lift, move, and carry up to 50 pounds.
Ability to stand for 8 hours a day.
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel.

Nice To Haves

General working knowledge of electrical products.
One year of previous counter sales experience.
Forklift experience.

Responsibilities

Sell company products and services to customers visiting or calling the location by identifying their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products.
Promote sales growth through add-on sales, vendor promotions, and Counter Days.
Build positive customer relationships by clarifying customers’ understanding of products and services and offering relevant, helpful information.
Participate in relevant training to remain current and develop within the role.
Assist customers with loading products into their vehicles.
Replenish inventory in the counter area and pick counter orders.
Participate in inventory cycle counts as directed.
Assist with warehouse activities as needed.
Back up delivery drivers as needed and if qualified.
Safely operate stand-up and/or sit-down forklifts and manual pallet jacks to lift and transport materials.
Maintain quality service by adhering to company policies, procedures, and standards.
Participate in ongoing general housekeeping.
Perform other duties as assigned.