Inside Sales Representative - Kendall Electric

The Kendall Group • Montgomery, AL

6d

About The Position

The Inside Sales Representative is a member of Kendall Electric’s sales team and reports to the Inside Sales Manager, Location Manager, or Territory Manager. The role communicates with customers and vendors, identifies customer needs, supports a smooth sales process, builds relationships, and closes sales. The representative processes orders and quotes, explains product features and applications, recommends products, follows up on leads, and works toward sales targets. The position also involves maintaining customer records and coordinating with colleagues, customers, and vendors. Occasional travel to branches or business-related functions such as training or seminars may be required.

Requirements

• At least 2 years of customer service, sales, or distribution experience.
• High school diploma or GED.
• Proficiency in Microsoft Office; experience with ERP or computer systems.
• Excellent work ethic and good verbal and written communication skills.
• Ability to work cross-functionally and manage multiple requests in a fast-paced environment.
• Ability to communicate with all levels of the organization and provide excellent internal and external customer service.
• Experience handling escalated customer requests and negotiation skills.
• Ability to see, talk, and hear, and to sit for 8 hours a day.

Nice To Haves

• At least 2 years of electrical sales and customer service experience.
• Experience with Eclipse ERP.
• Associate or bachelor's degree.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries and communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Participate in sales and product training sessions.
• Process orders and quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues, customers, and vendors as necessary.
• Explain product features and applications and recommend product selections to customers.
• Make outbound calls to customers and follow up on quotes and leads.
• Understand customer needs and identify sales opportunities.
• Maintain a database of current and potential customers.
• Provide customers with product submittal sheets for approval and track their progress.
• Close sales and achieve sales targets.
• Perform other duties and projects as assigned.

Benefits

• Employee ownership through a 100% employee-owned company.
• Opportunities to learn and grow with coaching and mentoring.
• A supportive workplace where associates are valued and their ideas and voices are heard.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED