Inside Sales Representative - Kendall Electric

Galloup•Grand Rapids, MI

About The Position

The Inside Sales Representative is a key member of the Kendall Electric sales team and reports to the Inside Sales Manager, Location Manager, or Territory Manager. The role communicates with customers and vendors, identifies customer needs, supports a smooth sales process, builds relationships, and closes sales. It requires strong communication skills and an understanding of the products or services offered. The position involves responding to customer inquiries, processing orders and quotes, providing product guidance, following up on quotes and leads, maintaining customer records, and achieving sales targets. The role is based in a normal office environment, with occasional travel to branches or business-related functions such as training or seminars.

Requirements

Two years of customer service, sales, or distribution experience.
High school diploma or GED.
Proficiency in Microsoft Office and experience with ERP or computer systems.
Excellent work ethic and good verbal and written communication skills.
Ability to work cross-functionally and manage multiple requests in a fast-paced environment.
Ability to communicate with all levels of the organization and provide excellent internal and external customer service.
Experience handling escalated customer requests and negotiation skills.
Ability to see, talk, and hear.
Ability to sit for eight hours a day.

Nice To Haves

Two years of electrical sales and customer service experience.
Eclipse ERP experience.
Associate or bachelor’s degree.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers.
Respond promptly to customer inquiries.
Communicate with customers and vendors through various channels.
Acknowledge and resolve customer complaints.
Participate in sales and product training sessions.
Process orders and quotes in the business system.
Provide vendor portal assistance to customers.
Maintain records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues, customers, and vendors as necessary.
Explain and articulate product features and applications.
Recommend product selections to customers.
Make outbound calls to customers and follow up on quotes and leads.
Understand customers’ needs and identify sales opportunities.
Maintain a database of current and potential customers.
Provide product submittal sheets to customers for approval and track their progress.
Close sales and achieve sales targets.
Perform other duties and projects as assigned.