Counter Sales Representative - Kendall Electric

Galloup•Grand Rapids, MI

About The Position

The Counter Sales Representative is a key member of the sales team and reports to the Manager or Supervisor. The role promotes and develops business and contributes to sales growth and profitability by providing prompt, friendly, professional service to customers in person and over the phone. Representatives may also assist in the warehouse or with local deliveries. The position sells company products and services, helps customers identify suitable products, provides technical assistance when needed, quotes and solicits orders, and suggests additional products. It also includes counter-area inventory replenishment, order picking, inventory cycle counts, customer loading assistance, warehouse support, and qualified backup delivery driving. The role requires safe handling and transport of materials, ongoing housekeeping, and adherence to company policies, procedures, and service standards.

Requirements

High school diploma or GED.
Entry-level work experience.
Ability to use standard office equipment, including computerized barcode scanners, printers, and standard warehouse equipment, tools, machines, and vehicles.
Basic math and reasoning skills.
Ability to multitask and prioritize work to maximize accuracy and efficiency.
Ability to work effectively with distribution center and sales teams.
Excellent oral and written communication skills, including the ability to communicate with all levels of the organization.
Ability to see, sit, stand, walk, talk, and hear.
Ability to lift, move, or carry up to 50 pounds.
Ability to stand for 8 hours a day.
Ability to climb stairs and step ladders, bend, stoop, crouch, and kneel.
If required to drive: obtain a driver’s license with appropriate state licensing and maintain a clean driving record.
If required to drive: pass a DOT Medical Exam and obtain a 1-Year Card; the exam is paid for by The Kendall Group.

Nice To Haves

General working knowledge of electrical products.
One year of previous counter sales experience.
Forklift experience.

Responsibilities

Sell company products and services to customers visiting or calling the location by understanding their needs, providing technical assistance when required, quoting, soliciting orders, and suggesting additional products.
Promote sales growth through add-on sales, vendor promotions, and Counter Days.
Build positive customer relationships by clarifying customers’ understanding of products and services and offering relevant, helpful information.
Participate in relevant training to remain current and develop in the role.
Assist customers with loading products into their vehicles.
Replenish inventory in the counter area and pick counter orders.
Participate in inventory cycle counts as directed.
Assist with warehouse activities as needed.
Back up delivery drivers as needed and if qualified.
Safely operate stand-up and/or sit-down forklifts and manual pallet jacks to lift and transport material.
Maintain quality service by following company policies, procedures, and standards.
Participate in ongoing general housekeeping.
Perform other duties as assigned.