#42 Vivian Counter Sales (Part Time) Auto Parts

Replacement Parts•Vivian, LA

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role emphasizes promoting sales programs and participating in customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. The employee provides customer service, assists customers in identifying needed parts, learns to research inventory and pricing, handles transactions and customer account credits, and supports inventory, order preparation, delivery tagging, and store upkeep. The position requires compliance with company safety practices and may include driving, helping with inventories at other locations, and completing assigned training. This is a safety-sensitive position involving heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the position, including standing, walking, handling and reaching, and lifting or moving items up to 50 pounds occasionally.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, heights, chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience.

Responsibilities

Attend work as scheduled and demonstrate courteous, respectful, and kind conduct toward customers and coworkers.
Learn and follow store systems, processes, policies, and safety guidelines; cooperate with coworkers as a team member.
Attend or complete assigned training to develop product knowledge and complete online training programs, including knowledge tests when applicable.
Provide exceptional customer service, help customers determine the parts they need, and partner with experienced employees when necessary to resolve customer problems.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs; ask for assistance when needed.
Locate and pull parts for orders, tag orders for delivery, and assist with checking in, processing, stocking, straightening, dusting, and rearranging inventory.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow instructions for handling customer core returns, ensuring appropriate credit and paperwork; work with the manager until able to handle the process independently.
Safely drive a vehicle in varying weather and traffic conditions.
Work on the home-store inventory or assist with inventory at another location when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.