Store 66 Clarksville - Counter Sales (FT)

Bumper to Bumper Auto Parts•Clarksville, AR

2d•Onsite

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone while supporting store operations. The role promotes sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. The position supports customers in identifying parts, researching availability and pricing, fulfilling orders, and processing transactions and returns. It also includes inventory work, maintaining the store and its surroundings, completing training, and following company safety and operating procedures. This position has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing; it is identified as safety-sensitive because of the use of heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to customer or employee groups.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and clean driving record; a Class E license is required for Missouri locations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to safely drive in varying weather and traffic conditions.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work on time as scheduled unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate and coordinate with coworkers as a team member.
Learn and follow store systems, processes, legal and regulatory requirements, and company safety guidelines and policies.
Attend or complete assigned training and build knowledge of the company's product lines; complete assigned online training programs and tests when applicable.
Provide exceptional customer service, including helping customers determine which parts they need and partnering with more experienced employees when necessary.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs, asking for assistance when needed.
Locate and pull parts for orders; tag orders for delivery; check in, process, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for handling new and defective core returns, ensuring customer credit and completing required paperwork; work with a manager until authorized to process paperwork independently.
Safely drive a vehicle in different weather and traffic conditions.
Work on the home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Maintain a neat, clean, and professional appearance.
Perform other assigned tasks.