Counter Sales Associate

ManpowerGroup WorkMyWay•Decatur, IL

17h•Onsite

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role goes beyond processing transactions: it involves acting as a trusted advisor, using product expertise and problem-solving skills to help customers make informed purchasing decisions that support their business needs and align with the company's sales strategy. The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service. The position is onsite in Decatur, Illinois, with a Monday-through-Friday schedule from 7:30 a.m. to 4:00 p.m. The role includes customer engagement, product recommendations, sales growth, transaction processing, order follow-up, inventory support, and maintaining a safe and organized counter environment. Ferguson reports approximately 36,000 associates across 1,700 locations.

Requirements

1–3 years of experience in customer service or sales.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 lbs and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
Continuously learn and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently, accurately, and with a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.