Counter Sales Associate

East Coast Metal Distributors•Conway, SC

About The Position

The Counter Sales Associate generates sales orders and provides optimal customer service. The role increases sales dollars and profits through communication with customers and branch management. The associate must possess or attain knowledge of all products and services offered by East Coast Metal Distributors and be able to communicate that knowledge to customers. The position also handles counter sales transactions and related cash reconciliation, credit, warranty, order-void, and reporting tasks. It maintains product displays and an orderly counter area, and performs other duties assigned by the Branch Operations Manager.

Requirements

Knowledge of all products and services offered by East Coast Metal Distributors, or the ability to attain that knowledge.
Ability to read and comprehend informational documentation, procedures, and correspondence.
Ability to write correspondence with proper format, punctuation, spelling, and grammar.
Ability to communicate effectively with customers and employees using correct English and a conversational, professional voice.
Ability to follow verbal and written instructions, guidelines, and objectives.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense reasoning to carry out written or oral instructions.
Ability to use a variety of office machines and equipment, with average eye, hand, and foot coordination.
Ability to operate computers, calculators, copy machines, facsimile machines, and other general office equipment.
Ability to lift equipment components, parts, and machinery, and to move or carry moderately heavy objects, equipment, or materials weighing up to 20 pounds.
Ability to perform occasional standing, bending, stooping, and walking.
Ability to use a computer monitor, keyboard, and telephone extensively.
Close, distance, peripheral, and color vision sufficient for reading.
Ability to speak and hear.
Positive physical appearance when interacting with the public and internal employees.
Willingness to work overtime, holidays, and weekends when requested by the Branch Operations Manager.

Responsibilities

Greet customers and enter their sales orders.
Communicate products and services offered by East Coast Metal Distributors to customers.
Suggest associated and additional products related to customers’ sales orders.
Help customers obtain items located within the branch.
Notify warehouse personnel when customers have items from the counter sales area in their possession.
Verify that the correct items and quantities are delivered to the dock for customer pickup.
Answer the phone and assist customers.
Assist customers with technical inquiries about East Coast Metal Distributors products.
Invoice counter sales orders, including all orders shipped via customer pickup.
Generate C.O.D. account deposits.
Invoice and reconcile cash sales in preparation for the end-of-day Cash Sales Reconciliation report.
Request the Cash Sales Reconciliation report.
Match sales orders, voided orders, and C.O.D. deposits to the Cash Reconciliation report and forward it to the Branch Operations Manager.
Generate warranty credit memos for customers.
Issue customer credit memos with the Branch Operations Manager’s approval.
Void sales orders with the Branch Operations Manager’s written approval for each voided ticket.
Maintain displays for stock items sold from the counter sales area.
Keep the counter area neat and organized.
Perform other duties assigned by the Branch Operations Manager.