Counter Sales Associate

HTS Engineering Ltd.•Lubbock, TX

About The Position

The Counter Sales Associate manages the sales counter at an HTS wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role provides customer service in a sales-oriented environment and supports customers’ product and service needs while contributing to sales.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills focused on customer service, problem-solving, and relationship-building.

Nice To Haves

Bachelor’s degree in business or a related field; equivalent professional experience may substitute.
Background in sales, operations, purchasing, or inventory management.

Responsibilities

Represent HTS as an industry leader and help ensure maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Merchandise the showroom and restock products.
Help resolve customer relations problems with dealers and end users.
Complete customer sales orders and seek opportunities to upsell associated items.
Serve walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products using computer systems, catalogs, telephone, or other reference sources to meet customer needs.
Arrange stock on shelves or racks in the sales area and keep merchandise orderly.
Use suggestive selling techniques and upsell to current and prospective customers.
Follow company safety protocols and procedures and use personal protective equipment as required.
Report safety hazards or incidents to management immediately.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace to help prevent accidents and injuries.