Counter Part Sales Representative

FleetPride • Ogden, UT

1d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Part Sales Representative provides customer service by phone and in person through sales of heavy-duty parts, based on customer needs and part availability, with the goal of making a profit for FleetPride. The role serves customers in a counter-parts setting and maintains an orderly sales area and displays that encourage sales.

Requirements

• High school diploma, GED, or high school equivalence certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active interest in helping people.
• At least 2 years of sales experience; heavy-duty automotive parts sales experience is preferred.

Nice To Haves

• Experience selling heavy-duty automotive parts.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for a complete service.
• Locate and obtain ordered parts for customers from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special-order parts on an emergency basis when necessary and appropriate.
• Process approved credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter-parts area clean and orderly and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED