Counter Manager Counter Manager

ELC Beauty LLC•Monterey, CA

About The Position

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets. The role requires proven leadership, coaching and business management skills gained in a fast-paced retail environment. It offers an opportunity to take full accountability for a counter’s business and act as the chief executive of the operation. The Counter Manager will create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team. The position provides exposure to business planning, consumer insights, event management, customer relationship management and frontline marketing, with opportunities to develop skills for career progression in the beauty industry. The employer describes a culture that values diversity of thought and people and offers career opportunities, training and development, and a competitive remuneration and benefits package.

Requirements

Effective verbal and written communication and excellent interpersonal skills.
Quality customer service skills and the ability to win people over.
Results orientation and strong drive to meet objectives and standards.
Ability to pursue goals beyond what is required or expected.
Ability to identify others’ development needs and strengthen their abilities.
Ability to anticipate, recognize and meet customers’ needs.
Ability to handle difficult customer-service situations with diplomacy and tact.
Ability to guide others’ performance while holding them accountable.
Ability to cultivate and maintain informal networks.
Ability to model respect, helpfulness and cooperation.
High attention to detail and organizational skills.
Ability to work autonomously and contribute to a team.
Proactive and positive approach to work and tasks.
Confidentiality, tact and discretion when dealing with people.
Retail sales experience.
Team leadership experience.
Experience in strategic planning and execution.
Ability to develop financial plans and manage resources.
Working knowledge of computerized systems, including email and Microsoft Excel.
Required degree of experience depends on the business and store size.

Responsibilities

Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
Create and execute a business plan to recruit and retain customers.
Use strategic targeting, in-store events and customer relationship management to support business growth.
Lead a high-performing team and guide, develop and hold team members accountable.
Develop financial plans and manage resources.
Contribute to business planning, consumer insights, event management and frontline marketing.