Counter Manager
About The Position
The Counter Manager oversees daily storefront operations by managing staff, supporting sales and customer service, maintaining inventory, and ensuring compliance with company policies and safety standards. The role includes hiring, training, scheduling, resolving customer and employee issues, and reporting persistent unresolved problems to a supervisor. The Counter Manager also helps customers at the sales counter, recommends products, provides price quotes, pulls and loads orders when requested, replenishes shelves, and supports sales promotions and counter activities. The position involves maintaining an organized and safe storefront, using warehouse equipment safely, accessing Material Safety Data Sheets as appropriate, keeping required certifications current, and assisting with the annual physical inventory count. Most work is performed in a climate-controlled retail setting with low-to-moderate noise. The warehouse is climate-controlled but may be exposed to dust and dirt. Physical demands include lifting up to 75 pounds and climbing, balancing, walking, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, and manipulating.
Requirements
- Valid REAL ID or passport.
- High school diploma/GED or an equivalent combination of education and experience.
- At least 3 years of HVAC customer service or sales experience.
- Basic computer skills, including email programs, internet browsers, Word, Excel, JEN, and the DDI Inform system.
- General knowledge of HVACR products, concepts, and the industry.
- Ability to lift up to 75 pounds and perform the listed physical activities.
- Ability to operate workplace equipment safely and maintain required certifications.
Nice To Haves
- Experience with computer- or barcode-driven inventory management systems.
- Demonstrated understanding and application of effective sales strategies and techniques.
- Skill using point-of-sale computer systems to locate information and process transactions.
Responsibilities
- Evaluate store personnel and ensure employees are assigned to appropriate roles.
- Promote a customer-focused branch culture and a positive, team-oriented atmosphere.
- Follow and train employees on workplace procedures, company policies, and safety protocols.
- Maintain open communication and train employees across store functions.
- Manage employees and resolve customer or employee problems; report persistent unresolved issues to a supervisor.
- Monitor employee hours and assist with scheduling.
- Facilitate or lead assigned projects.
- Assist with customer service and sales by answering phones, greeting customers, and serving customers at the sales counter.
- Recommend products and provide price quotes.
- Pull order materials and help load them into customer vehicles when requested.
- Replenish and restock counter shelves according to instructions from the branch manager.
- Work with the branch manager to develop and execute sales promotions and counter activities.
- Keep the storefront clean and aisles free of hazards; report unsafe conditions to management.
- Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and according to organizational procedures.
- Access Material Safety Data Sheets (MSDS) as needed and when appropriate.
- Maintain required hazardous materials, forklift, and other internal and external certifications.
- Assist with the annual physical count of the full warehouse inventory.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
