Counter Manager

J Team Group•Richmond, VA

1d•Onsite

About The Position

The Counter Manager oversees daily store operations by managing staff, fostering a customer-focused environment, and ensuring compliance with company policies and safety standards. The role includes hiring, training, scheduling, evaluating personnel, maintaining open communication, resolving customer and employee issues, and reporting persistent unresolved problems to a supervisor. The Counter Manager also assists with customer service and sales, product recommendations and quotes, order preparation, inventory replenishment, sales promotions, and maintaining a safe, organized storefront. The position uses material-handling equipment safely, accesses Material Safety Data Sheets as needed, maintains required certifications, and assists with the annual warehouse inventory count.

Requirements

Valid REAL ID or passport.
High school diploma/GED, or an equivalent combination of education and experience.
At least 3 years of HVAC customer service or sales experience.
Basic computer skills, including email programs, internet browsers, Word, Excel, JEN, and the DDI Inform system.
General knowledge of HVACR products, concepts, and the industry.
Ability to lift up to 75 pounds and climb and balance on ladders and equipment.
Ability to walk, stoop, kneel, crouch, crawl, reach, push, pull, and manipulate.

Nice To Haves

Experience with computer- or barcode-driven inventory management systems.
Demonstrated understanding and application of effective sales strategies and techniques.
Skill using point-of-sale computer systems to locate information and process transactions.

Responsibilities

Evaluate store personnel and ensure employees are appropriately assigned to roles.
Promote a customer-focused branch culture and a positive, team-oriented atmosphere.
Follow and train employees on workplace procedures, company policies, and safety protocols.
Maintain open communication to support a healthy work environment.
Train employees in all areas needed to help the store succeed.
Manage employees and resolve customer- or employee-related problems; report persistent unresolved issues to a supervisor.
Monitor employee hours and assist with scheduling.
Facilitate or lead projects as assigned.
Assist with customer service and sales by answering phones, greeting customers, and serving customers at the sales counter.
Provide product recommendations and price quotes.
Pull materials for orders and assist with loading materials into customer vehicles when requested.
Replenish and restock counter shelves to maintain adequate inventory levels as instructed by the branch manager.
Work with the branch manager to develop and execute sales promotions and counter activities.
Maintain a clean and safe storefront, keep aisles free of potential hazards, and report unsafe conditions to management.
Operate hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and according to organizational procedures.
Access Material Safety Data Sheets as needed and when appropriate.
Maintain required hazardous-materials, forklift, and other internal and external certifications.
Assist with the annual physical count of the full warehouse inventory.