COUNT TEAM ATTENDANT

Graton Resort & Casino•Rohnert Park, CA

About The Position

The Count Team Attendant is responsible for timely and accurate completion and documentation of casino fund drops and counts, including funds from slots, table games, poker, ATMs, ticket redemption machines, and cash recycler machines. The role also prepares reports and documents related to drop and count activities. All duties must be performed in accordance with company and department policies and procedures, Minimum Internal Control Standards, and Graton's System of Internal Controls. The attendant handles and secures funds and other monetary instruments, operates related equipment and software, reconciles and verifies counts, investigates discrepancies, and prepares accurate records and reports. The role requires confidentiality, integrity, attention to detail, professional communication, and teamwork. The attendant must be flexible with daily responsibilities and scheduling, including holidays, weekends, 10-hour shifts, and work extending beyond regularly scheduled hours.

Requirements

Must be 21 years of age or older.
Must obtain and maintain all necessary licensing.
Ability to communicate effectively with guests, team members, and management in written and verbal form.
Ability to maintain a positive and professional demeanor in frequently fast-paced work conditions.
Ability to meet assigned deadlines.
Good analytical, organizational, and time-management skills.
Attention to detail and ability to perform basic data entry.
Proficiency with Windows OS and competence using Microsoft applications, including Excel and Outlook.
Ability to perform basic math calculations without a calculator.
Flexibility with daily responsibilities and work schedule, including holidays, weekends, and 10-hour shifts.
Willingness to learn all areas of Drop and Count.
Ability to lift, carry, push, and pull up to 50 pounds, with or without assistance.

Nice To Haves

High school diploma or GED equivalent preferred, but not necessary.

Responsibilities

Perform drops, buys, cart loading and escorts, and receive, dispense, secure, count, record, store, and transport funds and other monetary instruments.
Accurately count currency, coins, chips, vouchers, coupons, and other monetary units, recording results by game, table, kiosk, and denomination without mixing funds.
Operate money counting machines, kiosk and ATM machines, cash dispensers, carts, cart mule, and other equipment, hardware, and software used in the role.
Verify, reconcile, and balance funds; prepare required paperwork and log cash, chips, and other revenue instruments on appropriate records and transfer documents.
Investigate and verify discrepancies or cash variances and report results to upper management.
Generate, post, print, distribute, review, and verify reports and supporting documentation for completeness and accuracy.
Safeguard and secure carts, currency, coins, chips, and vouchers.
Stock supplies, prepare carts for drops, and maintain clean and safe work areas, including cleaning and maintaining counting machines, cash recyclers, kiosks, and other equipment.
Work as part of a team to complete drops, counts, and other assigned tasks accurately and on time.
Communicate professionally with Count Team members, other departments, and guests.
Follow regulatory, personnel, company, and department policies and procedures; report unusual or suspicious activity to the Controller or Director.
Perform occasional cleaning tasks in and outside the count room.
Work holidays, weekends, 10-hour shifts, and hours extending beyond the regular schedule as needed.