Count Room Representative
About The Position
This role is responsible for accurately counting, sorting, and organizing various financial instruments and paperwork from drop boxes. The representative will operate counting machines, prepare money bundles, and maintain detailed records of cash, chips, and coupons. Key duties include data entry, transporting funds, and ensuring guest satisfaction during coin drops. The position also involves accounting for all keys used, weighing and recording bucket counts, verifying wrap totals, and researching any discrepancies. Additionally, the representative will handle the loading of coin/currency and counting of dropped funds for ticket redemption kiosks, count Slot Operations Blind Drops, and maintain a clean and orderly Count Room. Adherence to safety, security, and departmental procedures is mandatory, including performing emergency drops of bill validators.
Requirements
- Must be able to work independently
- Must be able to sit, stand or walk for long periods of time (4 hours)
- Must be able to respond calmly and make rational decisions when handling employee conflicts
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
- Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
- Respond to visual and aural cues
- Must have the manual dexterity to operate a computer and other necessary office equipment
- Must be able to tolerate areas containing dust, loud noises and bright lights
- Must be able to work varied shifts, weekends and holidays as needed
- Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
- Ability to speak distinctly and persuasively
- Must be able to read, write, speak, and understand English
Responsibilities
- Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes
- Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members
- Retrieves drop boxes from the storage area and appropriately stores all boxes
- Inserts and removes currency from counting machines; runs the machines
- Straps and hand-stamps money bundles
- Totals all cash, chips and coupons by shift and by day/date
- Enters necessary information into the computer
- Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor
- Uses excellent guest service skills to assure the guest’s satisfaction when a slot machine is being played at the time of a coin drop
- Accounts for all keys used to perform slot machine drops
- Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers
- Verifies wrap totals; researches and explains variances
- Pulls bill validator boxes, ensuring each box is accounted for before and after the drop
- Completes all paperwork accurately and delivers it to the appropriate department in a timely manner
- Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks
- Counts Slot Operations Blind Drops
- Maintains Count Room in a clean and orderly fashion
- Follows safety and security guidelines and adheres to department procedures
- Performs emergency drops of bill validators
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
