Count Room Representative

Caesars Entertainment • Baltimore, MD

3d • Onsite

About The Position

The Count Room Representative is responsible for counting, sorting, and organizing all money, coupons, chips, and paperwork from drop boxes. This role involves operating currency counting machines, strapping and hand-stamping money bundles, and totaling financial data by shift and day. The representative will also enter information into the computer, load boxes into carts for transportation, and handle guest interactions during coin drops with excellent customer service. Key responsibilities include accounting for all keys used, weighing/counting individual buckets, verifying wrap totals, researching variances, and pulling bill validator boxes. The role also involves completing paperwork accurately and in a timely manner, managing the loading of coin/currency and counting dropped funds for ticket redemption kiosks, counting Slot Operations Blind Drops, and maintaining a clean and orderly Count Room. Adherence to safety and security guidelines, department procedures, and performing emergency drops are also crucial aspects of this position.

Requirements

• High School Diploma or equivalent preferred
• Minimum of 6 months previous money handling experience
• Previous experience in performing detailed work preferred
• Literate and fluent in basic English
• Excellent Math Skills
• Basic computer skills (basic word and excel skills are necessary)
• Basic trouble-shooting skills
• Must be able to perform tasks with high efficiency and accuracy
• Above average organizational abilities for sorting money, chips, coupons and other paperwork by table number
• Ability to work in a small area with the same people for extended periods of time
• Must be able to work independently
• Must be able to sit, stand or walk for long periods of time (4 hours)
• Must be able to respond calmly and make rational decisions when handling employee conflicts
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
• Respond to visual and aural cues
• Must have the manual dexterity to operate a computer and other necessary office equipment
• Must be able to tolerate areas containing dust, loud noises and bright lights
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Ability to speak distinctly and persuasively
• Must be able to read, write, speak, and understand English

Responsibilities

• Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes
• Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members
• Retrieves drop boxes from the storage area and appropriately stores all boxes
• Inserts and removes currency from counting machines; runs the machines
• Straps and hand-stamps money bundles
• Totals all cash, chips and coupons by shift and by day/date
• Enters necessary information into the computer
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor
• Uses excellent guest service skills to assure the guest’s satisfaction when a slot machine is being played at the time of a coin drop
• Accounts for all keys used to perform slot machine drops
• Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers
• Verifies wrap totals; researches and explains variances
• Pulls bill validator boxes, ensuring each box is accounted for before and after the drop
• Completes all paperwork accurately and delivers it to the appropriate department in a timely manner
• Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks
• Counts Slot Operations Blind Drops
• Maintains Count Room in a clean and orderly fashion
• Follows safety and security guidelines and adheres to department procedures
• Performs emergency drops of bill validators

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED