Counseling and Older Adult Intake Coordinator
About The Position
The Counseling and Older Adult Intake Coordinator is the first point of response for people contacting JFCS about counseling or older adult support services. The role requires a caring, responsive, and solution-oriented approach and close collaboration with the front office, billing staff, and members of the Counseling and Older Adult Services departments. The coordinator handles incoming inquiries, gathers and records information, supports insurance verification and records requests, connects older adult case managers with service and resource requests, and assists with departmental administrative needs. The position requires careful handling of sensitive and confidential information, sound discretion, strong communication and problem-solving skills, and the ability to work effectively with culturally diverse groups. A bachelor’s degree is required; experience or education in social work, case management, or human services is a plus.
Requirements
- Bachelor’s degree.
- Ability to work independently.
- Strong problem-solving and analytical skills.
- Compassionate and warm disposition.
- Excellent interpersonal and telephone skills.
- Ability to work with culturally diverse groups.
- Strong computer skills, including proficiency in Microsoft Word, Excel, and data entry.
Nice To Haves
- Background in social work, case management, or a human services field.
Responsibilities
- Receive incoming calls, emails, faxes, and voicemail messages; determine the nature of callers’ requests and respond accurately and promptly.
- Collect pertinent information from individuals contacting JFCS and accurately enter it into the intake spreadsheet and database as directed.
- Respect the sensitive and confidential nature of information handled and exercise discretion when collecting, discussing, and documenting it.
- Work with billing staff to help verify insurance coverage.
- Share information regularly with the Clinical Director and counselors as directed.
- Liaise with Older Adult Case Managers regarding service and resource requests for clients ages 55 and older.
- Accept and track third-party record requests and follow up with staff to ensure submission by agreed-upon dates.
- Assist with other administrative needs in the Counseling and Older Adult Services departments.
- Refer people to appropriate community resources as directed.
- Perform other related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
