Administrative Council Services Coordinator

Air Line Pilots Association, Int'l.•Tysons (McLean), VA

1d•Hybrid

About The Position

The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 80,000 pilots at 42 U.S. and Canadian airlines) seeks a Council Services Coordinator for our Tysons (McLean), Virginia office. Council Services Coordinators (CSCs) provide direct service and assistance to local council representatives and officers, i.e., the CSC is the initial contact for all needs and ALPA services. CSCs handle tasks such as planning meetings and events, processing council correspondence, coordinating artwork, purchasing requests, and, facilitating other administrative requests to ensure the success of the elected officers they support. Each pilot group’s local council officers have their own primary point of contact (POC) CSC, as well as backup support from the other CSCs when their primary CSC is unavailable. Based in the Association’s national office, the CSC provides primary support for elected officers who do not have out-based staff and they support/guide out-based staff who may need assistance, ensuring a smooth flow of communication from council representatives to their members, with MEC officers, and providing contact with appropriate Association staff. CSC customer service enables council representatives and officers to efficiently and effectively perform their responsibilities while adhering to ALPA policies and procedures, as provided for in ALPA governing documents. As a CSC, they establish and maintain accurate and complete records and conscientiously respond to events and situations as they arise, always and pragmatically representing the pilots and ALPA with a professional demeanor, especially in stressful and/or potentially stressful situations. ALPA is an equal opportunity employer that is committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions.

Requirements

High school diploma or equivalent combination of education and experience.
Minimum of two years working with computer systems in a business environment.
Proficiency in Microsoft Word, Outlook, and Excel.
Ability to work independently, without close supervision.
Ability to provide administrative solutions to various issues.
Strong attention to detail.
Strong organizational skills.
Strong follow-through skills.
Ability to handle multiple detailed tasks simultaneously while under deadline pressure.
Strong interpersonal and communication skills, oral and written.
Ability to resolve conflict.
Ability to diplomatically handle difficult situations.
Effective interpersonal skills for interaction with member pilots and employees.
Able to work flexible schedule on short-notice as needed.

Nice To Haves

Some post-secondary education and/or college course work preferred.
Customer/member service experience strongly preferred.

Responsibilities

Provide direct service and assistance to local council representatives and officers.
Serve as the initial contact for all needs and ALPA services.
Plan meetings and events.
Process council correspondence.
Coordinate artwork.
Process purchasing requests.
Facilitate other administrative requests to ensure the success of elected officers.
Provide primary support for elected officers who do not have out-based staff.
Support and guide out-based staff who may need assistance.
Ensure a smooth flow of communication from council representatives to their members, with MEC officers, and provide contact with appropriate Association staff.
Establish and maintain accurate and complete records.
Conscientiously respond to events and situations as they arise.
Represent the pilots and ALPA with a professional demeanor, especially in stressful and/or potentially stressful situations.

Benefits

401k Plan with Non-Elective Employer Contribution of 11% plus 3% contribution into a Market-Based Cash Balance Plan after 180 days of employment.
Employees can choose to make pre-tax, Roth, and after-tax contributions to the 401(k).
The plan permits in-plan Roth conversions and has a 4-year vesting schedule.
The MBCBP has a 3-year cliff vesting period.
Generous health care benefits on day one – Aetna PPO Plan, Aetna High Deductible Health Plan, and a Kaiser HMO Plan (where available), which includes coverage for medical, dental, and vision benefits for the employee, their spouse, and/or dependent children.
Employees do not have to pay premiums if they enroll in the Aetna High Deductible Health Plan or the Kaiser HMO Plan.
15 days paid vacation and 13 holidays per year plus 2 volunteer days per year.
Generous sick and bereavement leave.
Competitive parental leave.
Company-paid coverage for long term disability, life insurance, and accidental death & dismemberment.
Flexible Spending and Health Savings accounts.
Retiree health plan and a retiree health account (retiree HRA).
Funds in the retiree health account can be used to pay for eligible medical expenses in retirement.
Education Assistance Program that reimburses 100% of eligible expenses.
Optional benefits include a legal plan, supplemental life insurance, college 529 plan, pet insurance, long term care insurance, and qualified transportation fringe benefits (where available).
Partial remote work opportunities are available after six months of service.