Correspondence Unit Project Coordinator

University of New Orleans•Baton Rouge, LA

About The Position

The Correspondence Unit Project Coordinator reviews and responds to Medicaid eligibility-related emails from applicants, members, authorized representatives, and other stakeholders. The role provides timely, accurate, clear, and professional written responses in accordance with Medicaid policy, procedures, and communication standards. It also reviews outgoing correspondence for accuracy, completeness, professionalism, grammar, and consistency with current policy and procedures. The coordinator researches eligibility inquiries through applicable eligibility, enrollment, document management, and other agency systems. Topics may include applications, renewals, case status, verification requirements, notices, coverage, and other eligibility matters. The position protects confidential and personally identifiable information and handles electronic communications in accordance with Medicaid and HIPAA requirements, agency policies, and security procedures. The role meets productivity, timeliness, quality, and accuracy expectations; manages workloads and prioritizes time-sensitive inquiries; and maintains working knowledge of relevant policy and systems changes through training and ongoing updates. It collaborates with team members, supervisors, eligibility and call center staff, and other Medicaid program areas to research and resolve inquiries, provides backup support to coworkers, and contributes to team and division goals. The coordinator assists in developing and implementing procedures, templates, standard responses, reference materials, workflows, and other tools to improve email processing. The position also supports special projects, correspondence initiatives, workload reduction efforts, and other Member Services Division activities as operational needs require, and performs other duties as assigned.

Requirements

Bachelor’s degree, or an associate’s degree plus 3 years of professional experience, or 6 years of professional experience in lieu of a degree.
Proficient working knowledge of Microsoft Office and office equipment.
Proficient use of Microsoft Office, including Outlook, Word, and Excel.
Excellent analytical skills.
Effective organizational and time management skills.
Great attention to detail and follow-up.
Ability to manage projects, assignments, and competing priorities.

Nice To Haves

Advanced degree.
At least 1 year of professional experience performing administrative functions in an office environment or health care field.
At least 1 year of professional experience reviewing and editing written content for product accuracy and general proofing and grammar.
At least 1 year of professional experience with Medicaid program support.
At least 1 year of professional experience with project or program coordination.

Responsibilities

Review and respond to Medicaid eligibility-related emails from applicants, members, authorized representatives, and other stakeholders.
Provide timely, accurate, clear, and professional written responses consistent with Medicaid policy, procedures, and communication standards.
Review outgoing correspondence for accuracy, completeness, professionalism, grammar, and consistency with current Medicaid policy and procedures.
Research eligibility inquiries using applicable eligibility, enrollment, document management, and other agency systems.
Protect confidential and personally identifiable information and comply with Medicaid confidentiality, HIPAA, agency, and security requirements when handling electronic communications.
Meet established productivity, timeliness, quality, and accuracy expectations for correspondence processing.
Manage assigned workload and prioritize time-sensitive inquiries.
Participate in policy, procedure, systems, and operational training and apply updated guidance to daily work.
Maintain working knowledge of policy and system changes affecting Medicaid eligibility and member communications.
Collaborate with team members, supervisors, eligibility staff, call center staff, and other Medicaid program areas to research and resolve inquiries.
Provide backup support to coworkers and contribute to team and division goals.
Assist with developing and implementing procedures, templates, standard responses, reference materials, workflows, and other email-processing tools.
Provide professional written customer service for sensitive, confidential, complex, or potentially escalated matters.
Assist with special projects, correspondence initiatives, workload reduction efforts, and other Member Services Division activities as operational needs require.
Perform other duties as assigned.