Correspondence Unit Project Coordinator

University of New Orleans•Baton Rouge, LA

20h•$36,000 - $46,000

About The Position

The Correspondence Unit Project Coordinator reviews and responds to Medicaid eligibility-related emails from applicants, members, authorized representatives, and other stakeholders. The role provides timely, accurate, clear, and professional written responses in accordance with Medicaid policy, procedures, and communication standards. It also reviews outgoing correspondence for accuracy, completeness, professionalism, grammar, and consistency with current policy. The coordinator researches eligibility inquiries using applicable eligibility, enrollment, document management, and other agency systems. The role protects confidential and personally identifiable information and follows Medicaid confidentiality requirements, HIPAA requirements, agency policies, and security procedures. The coordinator meets productivity, timeliness, quality, and accuracy expectations, manages assigned workloads, and prioritizes time-sensitive inquiries. The position participates in policy, procedure, systems, and operational training; collaborates with coworkers and other program areas to research and resolve inquiries; and provides backup support to team members. It also assists with procedures, templates, standard responses, reference materials, workflows, special projects, correspondence initiatives, and workload reduction efforts. Other duties may be assigned.

Requirements

Bachelor’s degree, or Associate’s degree plus 3 years of professional experience, or 6 years of professional experience in lieu of a degree.
Proficient working knowledge of Microsoft Office and office equipment.
Excellent analytical skills and effective organizational and time management skills.
Great attention to detail and follow up.
Ability to manage projects, assignments, and competing priorities.
Proficient use of Microsoft Office, including Outlook, Word, and Excel.

Nice To Haves

Advanced degree.
Minimum 1 year of professional experience performing administrative functions within an office environment or health care field.
Minimum 1 year of professional experience reviewing and editing written content for product accuracy and general proofreading and grammar.
Minimum 1 year of professional experience with Medicaid program support.
Minimum 1 year of professional experience with project or program coordination.

Responsibilities

Review and respond to Medicaid eligibility-related emails from applicants, members, authorized representatives, and other stakeholders.
Provide timely, accurate, clear, and professional written responses in accordance with Medicaid policy, procedures, and communication standards.
Review outgoing correspondence for accuracy, completeness, professionalism, grammar, and consistency with current Medicaid policy and procedures.
Research eligibility inquiries using applicable eligibility, enrollment, document management, and other agency systems.
Protect confidential and personally identifiable information and follow Medicaid confidentiality, HIPAA, agency, and security requirements.
Meet established productivity, timeliness, quality, and accuracy expectations; manage assigned workloads and prioritize time-sensitive inquiries.
Participate in policy, procedure, systems, and operational training and apply updated guidance to daily work.
Collaborate with team members, supervisors, eligibility staff, call center staff, and other Medicaid program areas to research and resolve inquiries.
Provide backup support to coworkers and contribute to team and division goals.
Assist with developing and implementing procedures, templates, standard responses, reference materials, workflows, and other tools to improve email processing.
Provide professional written customer service, including for sensitive, confidential, complex, or potentially escalated matters.
Assist with special projects, correspondence initiatives, workload reduction efforts, and other Member Services Division activities as operational needs require.
Perform other duties as assigned.