Correspondence Operator II
About The Position
The Correspondence Operator II performs complex clerical work for the Corporations Division of the Illinois Secretary of State. The role answers public inquiries, types correspondence and other documents, researches corporate records using files, microfiche, and microfilm, and provides certificates, copies, and other requested records. It also processes credit-card orders, opens and sorts mail, and provides backup clerical support to program operations and other Business Services sections as needed. The position is located at 2701 S. Dirksen Pkwy. in Springfield, Illinois. The salary range is $3,702 to $4,804 per month, commensurate with experience. Applicants must be lawfully authorized to work in the United States. Preference is given to Illinois residents in hiring and selection, in accordance with the Illinois Secretary of State Merit Employment Code.
Requirements
- Knowledge, skill, and mental development equivalent to completion of high school.
- One year of experience as would be gained as a Correspondence Operator.
- Ability to type accurately at a working rate of speed on a typewriter or word-processing system.
- Ability to follow oral and/or written instructions.
- Extensive knowledge of office practices, procedures, and programs.
- Elementary knowledge of Department programs, policies, and regulations.
- Working knowledge of basic mathematics.
- Extensive knowledge of composition, grammar, spelling, and punctuation.
- Ability to operate commonly used office equipment and perform routine maintenance.
- Ability to lift and carry 0–10 pounds.
- Must be lawfully authorized to work in the United States.
Responsibilities
- Answer public calls about filings, registered-agent or address changes, assumed names, filing rejections, and incomplete filings; direct callers requiring additional information to Business Services Representatives or Specialists.
- Accept copy orders by phone, email, fax, or mail for certificates of status and other documents.
- Type letters and correspondence using a personal computer, including correspondence involving technical or legal terminology and go-back correspondence for the Document and Name Availability Section.
- Process credit-card orders using the NCR corporation account.
- Research active or dissolved corporation filings in files, microfiche, and microfilm, and copy and forward requested information.
- Prepare certificates of good standing after checking files for compliance and fees.
- Assist walk-in customers in searching files and records for requested documents.
- Assist other Business Services sections, as needed, with reviewing, analyzing, and imaging Domestic, Foreign, and Not for Profit documents on a limited basis.
- Provide backup support for routine phone duties, letter typing, and other clerical functions as needed.
- Open and sort mail.
- Perform other duties as required or assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
