CORRECTIONAL, YOUTH, SUPERVISOR III - Grand Mesa Youth Service Center

State of Colorado•Golden, CO

3d•Onsite

About The Position

This job exists as a formal supervisory position dedicated to overseeing and providing supervision for direct care Youth Services Security Officers. This is accomplished through the supervision of subordinate series FTE and/or through direct provision of the service. Routinely manages: scheduling of staff, movement of juveniles, oversees admissions/releases, orientation (for both staff and youth), security/control functions, educational support services, daily programming, recreation, meals, medical referral and follow-up, and customer service. Responsible to identify, report, document and intervene in subordinate staff performance concerns, when necessary. Responsible to model, uphold and ensure compliance with DYS (Division of Youth Services) Policy and QAYS DYS Compliance Standards by subordinate staff. Member of Youth Center Leadership Team responsible for integrating goals and principles of trauma responsiveness/Sanctuary Model, DYS Strategic Plan, and other programmatic initiatives of the Division.

Requirements

Two (2) years professional, corrections-related experience working in a correctional or trauma-informed facility. Corrections-related experience is defined as the custody and control of a detained or adjudicated population and/or experience as a POST Certified Officer, or Military Law Enforcement.
High School Diploma or General Education Diploma (GED)
Must attach transcripts to substitute.
Must possess a valid, unrestricted CO Driver's License.

Nice To Haves

Ability to work effectively with key stakeholders, achieving consensus, resolving communication problems, influencing, and managing competing interests.
Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability.
Flexibility in leadership through performing and/or overseeing the analysis of complex human resources, financial, or administrative management, policy, and program issues.
Proven record of building and managing teams and creating an enabling environment.
Proven ability to provide strategic direction and ensure an effective work structure to maximize productivity and achieve goals.
Excellent interpersonal, verbal, and written communication and public speaking skills.
Ability to problem solve and execute decisions.
Ability to work in a complex political environment.
Self-motivated
Positive role model
Teamwork
Experience in program and/or project development
Training and Facilitation experience
Training Development experience
Supervisory/management experience
Proven experience in overseeing and executing data-driven performance management and outcome-based systems and initiatives.
Previous experience working with a complex juvenile/high risk youth population.
Proven experience in policy analysis, development, and implementation.
Relevant years of State service experience
Lived experience

Responsibilities

Supervise subordinate staff whose work involves providing for the safe, secure and trauma responsive direct care of pre-adjudicated and adjudicated youth in a locked setting.
Teach, lead, inform, monitor, and coach subordinate staff as they complete necessary (daily) assigned tasks.
Ensure timeliness and quality of work activity by subordinates.
Supervise subordinate positions by verbal or written directives, documents and/or records performance concerns, and applies the Reflective Supervision model in monthly individual meetings with employees.
Understand programming intent and structure and be able to supervise to these expectations.
Provide oversight and quality control of intake and/or release of youth.
Provide support, feedback, coaching and training of employees working the shift, including sharing supervisory information in a manner that reflects the Sanctuary 7 Commitments.
Complete performance management evaluations (PMPs), Position Descriptions and other required personnel documentation consistent with CDHS and DYS Policy with guidance from Facility Administration.
Evaluate staff performance, determine appropriate rating for PMP.
Determine appropriate level of response to staff performance deficits and recommends appropriate steps of action in the progressive discipline process.
Identify strengths and goals for staff and provides professional development opportunities as needed.
Participate in the hiring process and assist with staff retention through attentive and responsive onboarding, orientation, Reflective Supervision, and quality delivery of the Field Training Officer (FTO) program.
Review, update and suggest procedural, scheduling and/or other operational changes.
Plan, support and direct professional development of staff.
Train staff on relevant policies and procedures.
Ensure subordinate staff completes all required annual training and ongoing professional development training (as available).
Resolve informal staff grievances.
Provide formal/informal performance feedback.
Initiate progressive discipline, in accordance with Personnel Board Rules, CDHS Policy, and DYS Policy, with Appointing Authority Approval.
Assign duties to staff within their job classification.
Provide direct supervision of CYSO I and CYSO II staff.
Conduct monthly formal Reflective Supervision sessions with subordinate staff.
Provide supervision, coaching, and mentoring to direct care staff, including recognizing staff strengths as well as identifying and assisting staff in areas of performance improvement.
Supervise and lead staff in a professional manner.
Determine with Administrative oversight unit assignments for CYSO I and CYSO II.
Determine in accordance with policy and procedure when assigned staff can be given time off and arrange coverage for staff who are absent.
Oversee hiring panel and recommend prospective staff for hiring.
Recommend issuance of corrective and disciplinary actions based upon State Personnel Board Rules and DYS policy.
Responsible for decisions regarding structuring of the training schedule to accomplish the goals of the facility training program (FTO).
Employ sound judgment and emotional control when dealing with crisis and determining approach and/or resolution.
Utilize the Emergency Response Protocols.
Conduct tests and drills to increase efficiencies in accordance with the Emergency Response Guide and Fire Safety Protocols (e.g. Fire Drills, Medical Emergencies, Equipment Failure, Pandemic, and Facility Disruptions).
Ensure physical plant, sanitation, and hygiene standards are met, through weekly inspections, work orders, and ongoing monitoring.
Ensure adherence to DYS Policy 9.8, in regards to Critical Incidents.
Assist and oversee Shift Supervisor duties.
Ensure staff are assigned to appropriate post assignments, according to facility staffing plan and minimum staff to youth ratios.
Ensure staff are properly positioned and available to intervene early in behavior outside of DYS Behavior Expectations and to respond to crises.
Ensure staff actively use effective communication skills, verbal de-escalation skills, and a strength based approach when interacting with youth and staff in a positive and respectful manner.
Authorize and oversee the use and removal of mechanical restraints and Seclusion.
Participate in, oversee, and monitor student Individual Growth and Change Plans or other agreed upon Safety and Behavioral Agreements.
Provide direct security coverage when necessary or as directed.
Ensure staff complete inspections and/or facility searches as per DYS Policy and Quality Assurance Standards for Facilities.
Report and record all discrepancies to Administration.
Ensure the initiation and implementation of safety contracts, safety planning and notification to mental health personnel.
Actively supervise to support prevention of sexual contact in the facility and promote adherence to all PREA Policies and Federal Standards.
This includes proper SAB/VV/VAB risk assessment or reassessment.
Recommend or authorize initial unit lockdown when there is a possible breach of security or safety.
Recommend or authorize use of seclusion for individual residents pursuant to policy and best practice.
Conducting searches, this position determines the need and appropriate ways for full searches, personal searches, and room searches to be conducted for detection of dangerous contraband such as weapons, drugs, matches, etc.
Supervise and maintain youth center programming.
Ensure all program activities are completed and documented.
Lead and role model the consistent implementation of trauma responsive tools and interventions, the DYS Strategic Plan, and the DYS Treatment Model.
Actively and with positive engagement implement and follow facility programming.
Model, supervise, teach, train, coach, and enforce proper implementation of the facility’s behavior management program in a positive and professional manner.
Lead and train staff in how to facilitate daily Problem Solving Groups, Sanctuary Psycho-educational Groups, and other skills-based/educational groups.
Provide on the floor, in the moment coaching of staff in Safe Correctional Practices, Trauma Informed Care, and how to establish and build 1:1 rapport.
Enforce established safety and security rules and adherence to DYS Safe Practices.
Supervise and direct daily living and leisure activities.
Ensure youth receive orientation to the agency and living unit rules, procedures and routines.
Ensure all basic rights and needs of youth are satisfied and that dignity and respect is demonstrated for all youth regardless of ethnicity, gender, religious or sexual preference.
Review Minor Rule Violations and approve proper interventions.
Ensure youth complete assigned interventions.
Ensure Minor and Major Rule Violations coincide with prevailing DYS Policy.
Conduct Major Rule Violation Hearings and provide constructive feedback to staff writing incident reports.
Uphold due process requirements and implementation of Restorative Community Justice (RCJ) and interventions for all youth.
Respond to and resolve youth grievances.
Act as first public contact with agency when necessary.
Act as Facility Supervisor, guiding all operations when Director and Assistant Director are off-site.
Monitor safety and security of volunteer/contractor activities and vocational programming.
Ensure positive relationships with teachers and administrators and support educational initiatives or practices.
Decide best intervention that both holds youth accountable and employs a trauma responsive approach.
Determine rewards and interventions in accordance with the behavior management program, policies and procedures.
Identify and implement appropriate RCJ interventions.
Supervise and oversee accurate documentation of all daily facility operations, to include assisting in reviewing, writing, training and implementation of DYS Policies and QAYS Facility Standards.
Ensure completion of documentation for facility and youth searches.
Ensure completion of documentation for all unit activities and relevant information on applicable log(s).
Ensure proper documentation of Suicide Precaution Monitoring (SPM), Individual and Group Growth and Change Plans, NDR status, Seclusion, and Medical Watch, as per DYS Policy.
All staff must report known or suspected incidents of abuse as mandatory reporters pursuant to the prevailing statute.
Review and record all legal documentation and record required information in the youth’s file (hard copy) and the TRAILS database.
Document the receipt and release of all youth medication(s) as appropriate. This documentation shall include the notification of all internal and external parties.
Perform shift briefings with oncoming staff as required.
Review and ensure all meal tracking sheets are completed accurately.
Complete all documentation as required and/or directed by established deadlines.
Determine the appropriate level of documentation for various situations.
Develop action plans and follow up in response to QAYS Compliance Review deficiencies.
Attend training classes for all DYS mandatory training subjects and professional development training (as available/required) to accumulate annual hours necessary as described in Policy.
Attend other training as requested or required by the Administration.
Complete Department mandatory quarterly training as assigned through the Cornerstone online system.
Through all communications and behaviors demonstrate, support, and contribute to a healthy, positive and respectful cultural climate throughout the facility.
Communicate with internal/external customers, residents, subordinate staff, and co-workers in a professional manner.
Adhere to the CDHS Code of Conduct, the Sanctuary 7 Commitments, and support the 5 Key Strategies.
Be informed of and adhere to prevailing legal standards, CDHS Policy, DYS Policy, and QAYS Facility Standards.
Adhere to State Personnel Board Rules, and CDHS and DYS Policy regarding work schedule, timekeeping, and leave practices.
Complete other duties as assigned and follow supervisors requests and directives, within Colorado Revised Statutes, CDHS and DYS Policies and Procedures.
As a Supervisor, this position is required to role-model, coach, teach and enforce staff adherence to all the above.
Determine which policies and procedures apply to the specific situations.
Decide when and how to confront youth and subordinate staff behavior while maintaining positive and respectful work culture.

Benefits

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program.