Corporate Vice President, Field Experience Value Stream Communications Business Partner

New York Life•White Plains, NY

8d•$119,000 - $170,000•Hybrid

About The Position

Lead strategic communications planning, development, and delivery for the Field Experience Value Stream and Agency Zone initiatives. The role is accountable for communications effectiveness, consistency, and business impact, and serves as the communications subject matter expert for the Field Experience Value Stream. It establishes standards, best practices, and strategic guidance to help agents, field managers, and Zone teams recognize and act on opportunities through timely, relevant, behavior-focused messaging. Serve as a trusted communications business partner to Field Experience Value Stream leaders and stakeholders, keeping the needs and capacity of agents and managers at the forefront. The position requires responsiveness, adaptability, judgment, and executive presence, as well as the ability to navigate competing priorities and ambiguity, influence across teams, and build trust with senior leaders and partners.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or a related field.
8–10 years of corporate or business communications experience.
At least 5 years of in-house experience at a Fortune 500 company.
Excellent writing, listening, presentation, and communications skills.
Excellent organizational skills and strong attention to detail.
Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
Ability to evaluate competing initiatives and prioritize communications based on business urgency, field capacity, and strategic priorities.
Demonstrated ability to gather, synthesize, and analyze feedback and performance data, develop insights, inform strategic decision-making, and deliver actionable recommendations.
Ability to navigate a complex organization and operate within ambiguity.
Comfort using AI tools to enhance productivity, generate insights, and support high-quality strategic work.
Demonstrated track record of achievement and excellence in a world-class organization.
Collaborative team player with executive presence and experience participating in and managing cross-functional projects across complex stakeholder groups.
Proactive relationship manager with experience providing strategic advice and counsel to senior stakeholders.
FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting is required.

Nice To Haves

Experience in the financial services industry.
Experience with change management, operational change, and/or culture change initiatives.

Responsibilities

Lead and proactively shape communications strategies and plans for Field Experience Value Stream priorities and select Agency Zone initiatives.
Translate business priorities, operational changes, and initiative objectives into field-ready communications that clearly define what agents and managers need to know, do, and change.
Partner with Field Experience Value Stream leaders, team members, and related stakeholders to clarify communication needs, audiences, desired actions, timing, and measures of success.
Coordinate messaging, supporting assets, FAQs, and rollout timing across teams to create a cohesive and usable field experience.
Draft clear, compelling communications and coordinate delivery through appropriate channels.
Balance business urgency with field capacity and communications discipline, helping stakeholders prioritize, sequence, streamline, and consolidate messages when appropriate.
Use field feedback, adoption signals, performance data, and other insights to assess communications effectiveness and improve future rollouts.
Build strong cross-functional relationships and provide strategic communications counsel to support successful launches and a positive field experience.