Corporate Vice President, Field Communications

New York Life•White Plains, NY

9h•$119,000 - $170,000•Hybrid

About The Position

The Corporate Vice President, Field Communications Business Partner leads strategic communications planning, development, and delivery for Field Experience and select Agency Zone initiatives. The role is accountable for the effectiveness, consistency, and business impact of communications and serves as the communications subject matter expert for Field Experience, establishing standards, best practices, and strategic guidance. Communications should help agents, field managers, and Zone teams recognize and act on opportunities through timely, relevant, behavior-focused messaging. The position serves as a trusted communications business partner to Field Experience leaders and stakeholders, while keeping agents’ and managers’ needs and capacity at the forefront. It calls for responsiveness, adaptability, sound judgment, and executive presence, as well as the ability to navigate competing priorities and ambiguity, influence across teams, and earn the trust of senior leaders and partners. This is a hybrid role requiring three days per week at the designated workplace. The position is exempt and eligible for an annual discretionary bonus; it may also be eligible for an incentive program. Pre-hire fingerprinting is required for FINRA-licensed and/or FINRA Associated Person status.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or a related field.
8–10 years of corporate or business communications experience.
At least 5 years of in-house experience at a Fortune 500 company.
Excellent writing, listening, presentation, and communications skills.
Excellent organizational skills and strong attention to detail.
Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
Ability to evaluate competing initiatives and prioritize communications based on business urgency, field capacity, and strategic priorities.
Demonstrated ability to gather, synthesize, and analyze feedback and performance data to develop insights, inform strategic decision-making, and deliver actionable recommendations.
Ability to navigate a complex organization and operate within ambiguity.
Demonstrated track record of achievement and excellence in a world-class organization.
Collaborative team player with executive presence and experience participating in and managing cross-functional projects across complex stakeholder groups.
Proactive relationship manager with experience providing strategic advice and counsel to senior stakeholders.
Experience with change management, operational change, and/or culture change initiatives.
FINRA-licensed and/or FINRA Associated Person pre-hire fingerprinting is required.

Nice To Haves

In-house communications experience at a Fortune 500 company, preferably in the financial services industry.

Responsibilities

Lead and proactively shape communications strategies and plans for Field Experience priorities and select Agency Zone initiatives.
Translate business priorities, operational changes, and initiative objectives into field-ready communications that clarify what agents and managers need to know, do, and change.
Partner with Field Experience leaders, team members, and related stakeholders to clarify communication needs, audiences, desired actions, timing, and measures of success.
Coordinate messaging, supporting assets, FAQs, and rollout timing across teams to create a cohesive and usable field experience.
Draft clear, compelling communications and coordinate delivery through appropriate channels.
Balance business urgency with field capacity and communications discipline, helping stakeholders prioritize, sequence, streamline, and consolidate messages when appropriate.
Use field feedback, adoption signals, performance data, and other insights to assess communications effectiveness and improve future rollouts.
Build strong cross-functional relationships and provide strategic communications counsel that supports successful launches and a positive field experience.